8 x 8 - Highly recommend It is a great office communication tool.
October 12, 2025

8 x 8 - Highly recommend It is a great office communication tool.

Erik Burns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

We use the contact center to stay connected, whether we are all in the same office, I'm in court, or one or more of us are working remotely. Third parties calling us have no idea of our exact location at the time, and this allows us to operate as a well-oiled machine.

Pros

  • Allow each member to know the status of another member at any given time.
  • Make it easy to connect to another team member.
  • Make it easy to transfer calls to another team member or have third parties connect directly to me.

Cons

  • I have an issue with calls that ring only once when transferred to me, then go straight to voicemail. This happens sporadically.
  • When calls come into my office and I am not in, and they forward to my cell, there is no distinction shown as to whether the call is an office call or just a straight cell phone call. Some sort of indicator the call is an 8 x 8 call would be nice.
  • Synchronization with third-party applications would be wonderful. I use 8 am MyCase for case management, where we store our contact information. If I want to dial a number using 8 x 8, I have to manually input the number.
  • The costs associated with the product have been pretty stable and are reasonable.
  • The need to have a paper fax machine has been eliminated.
My only negative here is the fact that I am unable to get my contacts synchronized from my primary management of them, making it so that when I want to place a call while out of the office, I have to look up the number in my case management software and then jot it down to be able to dial it.
I have not tried any other similar product at all. There has been no reason for me to even consider such.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Most of my colleagues do not like handing out their cell phone number to client's. The utilization of 8 x 8 can completely avoid that. There is not much where I would say it is less appropriate other than perhaps occasional connectivity issues. I have recommended 8 x 8 to numerous colleagues through the years.

8x8 Contact Center Feature Ratings

8.0
Agent dashboard
10
Validate callers
5
Outbound response
9
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 3 months ago
    Dear Erik Thank you for your comprehensive feedback Were pleased to know that 8x8 Contact Center helps maintain seamless connectivity and flexibility for your team regardless of location. We appreciate your suggestions for enhancing call transfer notifications and synchronization with third-party applications. Your insights are essential to improving our service and were glad it has been a reliable solution for many of your colleagues.

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