Item: 8x8 Contact Center
Rating: 7
Author: Verified User

Overall Satisfaction with 8x8 Contact Center

Use Cases and Deployment Scope

I needed help switching over the old owner of the account and setting up a new number and voicemail. This was to ensure that all of our potential clients could reach the correct person and we could have a voicemail set up for clarity and for them to leave their contact information. I also needed full access to our account as the new owner.

Pros and Cons

Pros

they always called back
they were very knowledgeable
they showed extreme patience

Cons

the process took several hours
they called back after regular business hours so I wasnt always available
The system didn't always work so they had to call back

Return on Investment

we've received many inquiries leading to business
we have missed out on calls/voicemails because we were logged out of the account
I have been able to call our potential clients straight from the site

Usability

The contact center has been overall very easy to use and they are very responsive. They are friendly, patient, and caring. Though it may take more time than I'd hope to get to a resolution, we have been able to do so every time. I would highly recommend those using 8x8 to utilize their contact center

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

While 8x8 works well and has great customer service, it is hard to navigate. It becomes especially difficult if the owner or main contact no longer works for the company. They are great to contact via email and phone and will rectify the problem. It just takes several tries and have spent many hours fixing the issue

8x8 Contact Center Feature Ratings

Using 8x8 Contact Center

Users and Roles

3 - different levels of business, mostly admin

Comments

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Alison Stewart
(Vendor Representative) commented 4 months ago
Dear Customer Thank you for sharing your experience with 8x8 Contact Center. Were glad that our teams responsiveness and patience have been beneficial. We understand the challenges youve faced particularly with ownership transitions and account access and are working to streamline these processes. Your feedback is crucial for us to enhance our system and make it more user-friendly. Thank you for your recommendations and for highlighting both the strengths and areas for improvement.