8x8 Contact Center
October 29, 2025

8x8 Contact Center

Brandon Saiki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

We are just getting enrolled in the 8x8 Contact Center and are thrilled with the different features that are available to help enhance our operational efficiency and integrate AI into our day-to-day workflow. We are particularly interested in the proactive messaging and outbound campaigns that will help us better engage with tenants, prioritize leads and conversions, and ultimately allow our leasing team to become more agile.

Pros

  • Integrates AI into business workflows in a sophisticated, but consumer friendly way
  • Helps businesses proactively, rather than reactively, engage customer base
  • Provide intuitive analytics that will help us improve our services

Cons

  • More affordable plans for the 8x8 Contact Center for smaller businesses
  • There is 8x8 for Microsoft Teams, but would like to see integration with Google Workspace/Chat/Meet, as well
  • Even more customization, particularly in messaging and campaigns
  • 2x guest cards received month-over-month
  • Increased tenant satisfaction and positive feedback with improved engagement and communication
  • Higher level of conversion of prospects to applicants in the last quarter, even in a tough time of the leasing season
8x8 Contact Center has made a point of not only being sophisticated, but usable by all. The features are intuitive and provide a great deal of value to our business in the form of enhanced engagement, analytics, and feedback. We couldn't be more thrilled! This has been the opportunity we've been looking for to integrate AI in a meaningful way, not just because everybody else is doing so.
We use 8x8 Work, as well, as a complementary piece of the 8x8 Contact Center. One of the many great things about 8x8 is that they have a whole suite of different products and features and seem to be constantly seeking out ways to improve business flows for small and large business alike.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8x8 Contact Center is a game-changer for our business, allowing tenants to better and more timely engage with us and us with them, thereby garnering better rapport. We believe this will help tenants have better experiences, because they will be able to contact us more seamlessly and we can provide real-time alerts of critical updates. Building more trust with our tenants through real-time communication was a big selling point.

8x8 Contact Center Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of 8x8 Contact Center

  1. Home
  2. Contact Center Software
  3. 8x8 Contact Center Reviews
  4. User Review of 8x8 Contact Center