Item: 8x8 Contact Center
Rating: 9
Author: Verified User

Overall Satisfaction with 8x8 Contact Center

Use Cases and Deployment Scope

8x8 contact center has become very helpful to us. Because it is easier to use and has an excellent response time. 8x8 contact center works very well on Windows or Mac. It provides its services. I appreciate 8x8 contact center customer support when we face any kind of issue; they provide solutions on an immediate basis.

Pros and Cons

Pros

8x8 contact center has excellent uptime.
Customer support is awesome.
The user interface is very nice.

Cons

I did not have any major issues.
8x8 needs improvements in its PS Team; sometimes, they take a long time to find a solution.

Return on Investment

8x8 contact center helped to make client communications easier and smooth.
It helped to provide excellent uptime.

Usability

As per my overall usability, 8x8 contact center is the best in the market. It is simple in use and cost-effective. 8x8 contact center has many features that make our business grow. It provides the best call quality from a remote location as well. We are very happy to use 8x8 contact center, and I always recommend it to my friends who need such kind of software.

Alternatives Considered

Zoom Contact Center

8x8 contact is the best software compared to other software. It's simple to use and provides premium support to its clients. The most important thing it is cost-effective compared to others. 8x8 contact center is doing well for all organizations, from small to large businesses. To my knowledge who are using it are satisfied with 8x8 contact center services.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

Okta Workflows, Apollo.io, 123Loadboard

Likelihood to Recommend

According to me, it should be a 9 rating out of 10. Because it is simple to use, a new user can easily understand its features. It has great uptime, which is the backbone of any organization. My colleagues also appreciate its services. In short, no doubt that it best and cost-effective software.

8x8 Contact Center Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 3 months ago
Dear Customer we appreciate your positive feedback on 8x8s usability uptime and support Were glad its a cost-effective solution for you. Thank you for your feedback on the PS team response times.

8x8 contact center is best and cost effective.