8x8 - easy peasy!
Luke Sullivan | TrustRadius Reviewer
August 11, 2020

8x8 - easy peasy!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Express

We are currently using it in our sales department, trainers and reception area. It is an invaluable resource. We get calls throughout the day and if we don’t answer we lose sales. This enables us to connect with each call and the call forwarding option has been particularly useful so we don’t miss a beat.
  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
  • Setup is a pain.
  • Transferring numbers take a long time.
  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Do you think 8x8 Express delivers good value for the price?

Yes

Are you happy with 8x8 Express's feature set?

Yes

Did 8x8 Express live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Express go as expected?

Yes

Would you buy 8x8 Express again?

Yes

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.