Overall Satisfaction with 8x8 Express
We are currently using it in our sales department, trainers and reception area. It is an invaluable resource. We get calls throughout the day and if we don’t answer we lose sales. This enables us to connect with each call and the call forwarding option has been particularly useful so we don’t miss a beat.
- Being able to forward calls to my cell phone when I am out of office.
- So much functionality. So many options.
- One set price instead of a bunch of add-on fees.
- Setup is a pain.
- Transferring numbers take a long time.
- We are still learning all the nuances but we miss much fewer calls.
- Transitioning calls to the appropriate person is much easier.
- Ease of use.
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Do you think 8x8 Express (discontinued) delivers good value for the price?
Yes
Are you happy with 8x8 Express (discontinued)'s feature set?
Yes
Did 8x8 Express (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Express (discontinued) go as expected?
Yes
Would you buy 8x8 Express (discontinued) again?
Yes