Using 8x8 for VoIP
June 14, 2023

Using 8x8 for VoIP

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Express

We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work separate from home as much as possible, so we reviewed VoIP options and 8x8 had the best combination of features, usability, and price of the solutions we reviewed.

Pros

  • Easy to manage via intuitive UI.
  • We use Yealink phones and 8x8 configured them automatically.
  • Effective real-time communication across the desktop and mobile software, and hardware (desk phones).

Cons

  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
  • Our previous VoIP provider was AT&T Collaborate. It was overly complex, overpriced and the way customer support was set up was a nightmare.
8x8 had a similar feature set but was less expensive.

Do you think 8x8 Express (discontinued) delivers good value for the price?

Yes

Are you happy with 8x8 Express (discontinued)'s feature set?

Yes

Did 8x8 Express (discontinued) live up to sales and marketing promises?

Yes

Did implementation of 8x8 Express (discontinued) go as expected?

Yes

Would you buy 8x8 Express (discontinued) again?

Yes

Box, G Suite, Microsoft Office 365
We were focused on an easy to deeply and affordable VoIP platform that worked with our desk phones of choice, and 8x8 checked all those boxes.

8x8 Express Support

In my limited need for customer support to date, 8x8 has been responsive and efficient in addressing my issues.

Comments

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