Does the job pretty well, data analytics and APIs can be better
December 07, 2022

Does the job pretty well, data analytics and APIs can be better

Arpit Jain | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Express

8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules, and other related analytics
  • clean interface for calling
  • data looks accurate
  • extensive settings and rules available
  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
  • simple interface
  • low call drops
  • rule based routing
  • positive impact - low call drops
  • negative impact - still low visibility on KPIs
Our team told us that rules were not easy to set up as well as the number of call drops was very high. both are resolved with 8x8 Express.

Do you think 8x8 Express delivers good value for the price?

Yes

Are you happy with 8x8 Express's feature set?

Yes

Did 8x8 Express live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Express go as expected?

Yes

Would you buy 8x8 Express again?

Yes

As a support user, my main concern is data. Which I am not able to get my hands on very well.
The end users definitely experienced better levels of call reception and user interface and I do not think they have any major complaints with the tool. But as you add management layers, visualizing data becomes important.

8x8 Express Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
7
Answering rules
9
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
8
Voicemail Transcription
8
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
8
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
8
Participant roles & permissions
Not Rated
Centralized communications management
8
Team messaging
7
Team document sharing
Not Rated
Call and meeting analytics
1