The easiest way to communicate!
December 07, 2022

The easiest way to communicate!

Julia Urbanski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Express

We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills up quickly. We also can go back and listen to phone calls if needed. I use it to communicate with customers as well as co-workers. It is nice to be able to just call an extension and all my co-workers are already in my contacts.
  • Texting
  • Recording calls
  • Using a different phone number
  • Keeping track of messages
  • Better voicemail
  • Dropped calls
  • Texting function could be easier to use
  • recorded calls
  • texting
  • voicemail
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.

Do you think 8x8 Express delivers good value for the price?

Yes

Are you happy with 8x8 Express's feature set?

Yes

Did 8x8 Express live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Express go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Express again?

Yes

It works very well for communicating! I don't know what else to say. The interface for the app is easy to use and easy to navigate. I cannot think of any reason it is not appropriate to use. I love having all my conversations at my fingertips when needed. This is a great VOIP.

8x8 Express Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
6
Directory of employee names
10
Answering rules
7
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
9
High quality video
9
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
9
Participant roles & permissions
9
Centralized communications management
9
Team messaging
9
Team document sharing
Not Rated
Call and meeting analytics
Not Rated