8x8 helping to work from home or in the office...or anywhere else.
December 21, 2022

8x8 helping to work from home or in the office...or anywhere else.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Express

We started using 8x8 during a period of time when we started to work remotely. It was great that 8x8 was capable of forwarding calls to our mobile phones with a great app. The auto attendant has helped free up valuable time for our Office Coordinator to do other things besides direct calls. The Admin Console is easy to navigate and very user friendly. I found the webinars super helpful for training and the fact that they provide such webinars is great. Overall 8x8 provides a great service.

Pros

  • Auto Attendant function
  • Call forwarding to mobile device
  • Allows use of your computer to take calls vs the hand set

Cons

  • More frequent sales on equipment
  • Auto attendant
  • Mobility feature
  • Ease of use
  • Our Office Coordinator no longer has to "man " the phones, which has freed her up to be productive in other more meaningful tasks.

Do you think 8x8 Express (discontinued) delivers good value for the price?

Yes

Are you happy with 8x8 Express (discontinued)'s feature set?

Yes

Did 8x8 Express (discontinued) live up to sales and marketing promises?

Yes

Did implementation of 8x8 Express (discontinued) go as expected?

Yes

Would you buy 8x8 Express (discontinued) again?

Yes

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

8x8 Express (discontinued) Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
Not Rated
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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