Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use 8X8 for office line and are able to quickly manage and direct calls to the appropriate departments. Call quality is great based on our internet and location. While in the field it is easy to navigate and transfer calls to our office and other field personnel the record call function helps tremendously..

Pros and Cons

ease of use
Mobile friendly

need more in-depth videos for training

Return on Investment

If internet is out all incoming calls go to voicemail

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

Callers select wrong department and we are able to to redirect quickly and with a positive experience for callers. While holding true to our guarantee of a live person answering incoming calls during buiness hours. We have had a reduced number of complaints and voicemails unanswered by employees which has ramped up productivity.

Good Work Phone option

Overall Satisfaction with 8x8 X Series