8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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8x8 Work is a collaboration hub for phone, video, and messaging that brings secure unified communication and collaboration experiences to employees.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Reliability: Users have consistently praised the system's reliability, emphasizing its crucial role in ensuring uninterrupted communication. The dependable nature of the system has been a key factor contributing to positive user experiences, with users expressing relief at not having to worry about disruptions during important calls.
User-Friendly Interface: Reviewers have highlighted the user-friendly interface as a key strength, simplifying tasks and boosting productivity for remote workers. The intuitive design of the interface has made navigation seamless and task execution efficient, leading to high user satisfaction and ease of use across different skill levels.
Customer Service Support: Many users have appreciated the supportive customer service provided, noting quick response times and efficient problem resolution. Responsive assistance from customer service representatives has significantly enhanced the overall user experience, instilling confidence in users that any issues will be promptly addressed with professionalism and care.
Non-User-Friendly Analytics for Lower Licenses: Several users have mentioned that the analytics provided for non-advanced licenses are not user-friendly, calling for improvements in this area. They feel that a more intuitive interface would enhance their experience and make data analysis more efficient.
Connectivity Issues Impacting User Experience: Users have reported experiencing connectivity issues like dropped calls and email integration delays, prompting them to explore other solutions for better reliability. These challenges have hindered smooth communication processes and workflow efficiency.
Complicated Line Porting Process with Slow Customer Responses: Reviewers have found the line porting process complicated and frustrating, stressing the need for quicker responses from customer support to streamline this critical aspect of the service. The delay in addressing porting issues has led to operational disruptions and dissatisfaction among users.
