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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Learn from top reviewers

Best product i've used by far

Rating: 10 out of 10
January 10, 2025
IncentivizedVetted ReviewVerified User
Since switching over to 8x8 from Broadview 8x8 is one of the best products I have used. Easy to learn and train people on. You can do everything within one. Support from 8x8 h...
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Steve Morin
Technician - Information Technology
IT specialist
CHC
8x8 Work3 years of experience

A Good Value That Supports Your Team

Rating: 8 out of 10
January 10, 2025
IncentivizedVetted ReviewVerified User
I use 8X8 to contact new clients via phone and text via the mobile app on my cell phone. This is a great tool to help our team manage our business and reach new customers.
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Cherise Mingus
Employee - Sales
Experience Coordinator
Mint Julep Tours
8x8 Work3 years of experience

User Friendly.

Rating: 9 out of 10
September 17, 2024
IncentivizedVetted ReviewVerified User
We currently use 8x8 as our primary phone system for our office. We frequently use SMS capabilities and voicemail routing tools. We appreciate the ability to access our office...
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Aurielle West
Professional - Finance and Accounting
Para Planner
Pacific Capital
8x8 Work2 years of experience

8x8 Work - A great solution for VOIP

Rating: 9 out of 10
September 2, 2024
IncentivizedVetted ReviewVerified User
We switched from an on premises phone switch to 8x8 Work in the cloud. This product has been so successful in all aspects of our business. It is so much easier to maintain and...
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Darren Woods
Administrator - Information Technology
Systems Administrator
The Systems Depot
8x8 Work2 years of experience

8X8 lightyears beyond Morse Code and Pony Express!

Rating: 10 out of 10
August 27, 2024
IncentivizedVetted ReviewVerified User
We utilize 8X8 across our organization in several countries. It enables us to communicate effectively at a very low price point. We implemented the contact center for Security...
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Jim Crear
Manager - Information Technology
Manager of IT and Facilities
Corero Network Security
8x8 Work1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Product Demos

8x8 Work

Navattic
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.0

Call Management

Customized phone system settings

8.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.4
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.0
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging that brings secure unified communication and collaboration experiences to employees.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Connect, and Jive are common alternatives for 8x8 Work.

Reviewers rate Answering rules and Call park highest, with a score of 8.9.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 442)

Best product i've used by far

Rating: 10 out of 10
Incentivized
January 10, 2025
SM
Steve Morin
IT specialist
CHC (Medical Practice, 201-500 employees)
Vetted Review
Verified User
8x8 Work
3 years of experience
Pros
  • Text
  • Calling is clear and crisp
  • Meetings are easy to join & establish
Cons
  • After using our previous product, 8x8 is such an improvement, I can't think of anything negative to say at this time

User Friendly.

Rating: 9 out of 10
Incentivized
September 17, 2024
AW
Aurielle West
Para Planner
Pacific Capital (Financial Services, 11-50 employees)
Vetted Review
Verified User
8x8 Work
2 years of experience
Pros
  • Multiple ways in which to answer a call.
  • Ease of text messaging and review of past messages.
  • Voicemail routing.
Cons
  • The ease of setting up out of office or holiday phone schedules needs work.

A Good Value That Supports Your Team

Rating: 8 out of 10
Incentivized
January 10, 2025
CM
Cherise Mingus
Experience Coordinator
Mint Julep Tours (Hospitality, 51-200 employees)
Vetted Review
Verified User
8x8 Work
3 years of experience
View profile
Pros
  • manage communication
  • support telecommunication
  • customize user experience
Cons
  • connection clarity could use improvement on voice calls
  • would love customization to toggle voicemail settings from mobile app
  • text messaging clients via app would be great!

8x8 Work - A great solution for VOIP

Rating: 9 out of 10
Incentivized
September 02, 2024
DW
Darren Woods
Systems Administrator
The Systems Depot (Warehousing, 51-200 employees)
Vetted Review
Verified User
8x8 Work
2 years of experience
View profile
Pros
  • Setting up call groups
  • Setting up auto-attendants
  • Creating and maintaining users for the system
  • The messaging feature is something we use very often
Cons
  • We have some uses that are on thin clients and the call quality could be a little better for those users
  • If our current phones were one model newer they would work with 8x8 Work, so I would say make the program more compatible with older phones
  • The reporting features were limited at first but they keep improving at least every other month or so

8X8 lightyears beyond Morse Code and Pony Express!

Rating: 10 out of 10
Incentivized
August 27, 2024
JC
Jim Crear
Manager of IT and Facilities
Corero Network Security (Computer & Network Security, 51-200 employees)
Vetted Review
Verified User
8x8 Work
1 year of experience
Pros
  • Connects all agents and call center environment in multiple countries
  • Create Multiple work & Holiday schedules
Cons
  • Onboarding training could have been better
  • Menus need improvement, they are not intuitive
  • Admin interface is like stickman
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