Transitioning to 8x8 and the experiences thusfar
December 20, 2020

Transitioning to 8x8 and the experiences thusfar

Brian Goffron | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We use 8x8 to both allow our sales staff to communicate with each other as well as clients. We also use it to allow corporate staff to make and receive calls. It allows our staff to be completely mobile while still being reachable.

Pros

  • Call quality
  • Call connectivity
  • Texting

Cons

  • Numberless extensions
  • Intermittent call drops
  • Minor tweeks on UI
  • Allowed us more flexibility with mobile staff
  • easier communication with internal staff and external clients via messaging
  • Lower cost that previous On-prem solutions
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

It's great for mobile staff and staff working from home. Its also good for office deployments, and it is very easy to administer from an IT perspective. Its well suited on a variety of scales, from a small single office, small staff scenarios as well as multi-site corporations. It works well in tandem with the call center applications.

8x8 Work Feature Ratings

7.5
Hosted PBX
9
User templates
6
Call reports
7
Directory of employee names
8
8.4
Answering rules
8
Call recording
9
Call park
9
Call screening
7
Message alerts
9
8.8
Video conferencing
9
Audio conferencing
8
Video screen sharing
9
Instant messaging
9
9.0
Mobile app for iOS
9
Mobile app for Android
9

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 4 years ago
    Thank you so much for leaving a feedback Brian, sorry to hear about your concerns about call drop issues. You may reach out to our support to fix the said problem, problems like that can be resolved as it relies more on network troubleshooting. Here are various ways to reach out to our support > https://support.8x8.com/support-services/support/contact-8x8-technical-support Have a nice day ahead!

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