Item: Absorb LMS
Rating: 10
Author: Bethany Chandler

Overall Satisfaction with Absorb LMS

Use Cases and Deployment Scope

DelMonte Hotel Group uses Absorb as a core part of our training and development strategy. We use the platform for new hire training, management training, and annual compliance training. One business problem Absorb addressed for us was the need for a centralized, consistent, and trackable learning environment for all our associates. We operate locations across five different states and have the platform track compliance of our associates learning was key. Prior to the platform we were using several different training methods such as bizlibary, YouTube, and documents saved on a local drive. Having all the training in one place now makes the onboarding and training processes so much easier for our managers.

Pros and Cons

Pros

Platform Design is user friendly (Admin, manager, and learners)
Client Success Managers are knowledgeable and effective
Great implementation team
Reporting

Cons

Create Tool – I just think right now there are some better products on the market. However if you are new to content creation this is a very effective tool.

Return on Investment

Increased compliance rates through automated assignments and real-time tracking
Improved learner engagement with points for courses and dashboard. Managers can compete against their own team or a company as a whole.
Streamlined employee onboarding

Usability

I have never built/managed an LMS platform before and I find it very user friendly and capable of doing 98% of what I need it to do. We have been in the system almost a year and one of the struggles I had using the reporting tool has already been resolved and updated!

Absorb LMS Product Features

Content Creation (Absorb Create)
Content Libraries (Absorb Amplify or 3rd Party Libraries)
Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
Social Learning (Absorb Engage)

The Content Creation (Absorb Create) I have used to build a powerpoint stye course directly from a PDF. I prefer video training so I don’t use this feature as much as I thought I would. Some of our Manager training, new hire training, and annual compliance training came from the Content Libraries. We make use of the Reporting & Insights daily to track all our required training. This is tied into our HR audit which is also tried into our manager bonus program. I just started using the Social Learning (Absorb Engage) for the manager training and it is going well. Managers reach out to me to share they are #1 on the leader board.

Support Rating

My client success manager had to reach out once for our company once. Although it was not an Absorb issue (it was an issue on the course vendor side), Absorb offered a resolution while the vendor was fixing the issue. We were very happy with the resolution and feel like Absorb went above and beyond for us.

Key Insights

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

Other Software Used

Clipchamp

Likelihood to Recommend

I would highly recommend Absorb. From the implementation team and then the handoff to our client support manager the customer support alone makes it worthy of my recommendation. I have never built/managed an LMS platform before and I find it very user friendly and capable of doing 98% of what I need it to do. We have been in the system almost a year and one of the struggles I had using the reporting tool has already been resolved and updated.

Absorb LMS Feature Ratings

Comments

Please log in to join the conversation

We love Absorb - Highly Recommended

Modules Used