The Acquia Platform and support staff are impressive
February 08, 2023

The Acquia Platform and support staff are impressive

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Drupal Cloud

Modules Used

  • Cloud Platform

Overall Satisfaction with Acquia Digital Experience Platform

Acquia is the host of our main website. As such, the entire platform is fully managed. This greatly helps to free up resources within internal IT teams, and Acquia support is there to help. When issues arises, opening a critical case with support results in immediate action from the support staff. Support is very responsive and will provide professional level assistance. Their speed to help is greatly appreciated and not something that you will find with all PaaS vendors.

Pros

  • Responsive support
  • Professional and helpful responses
  • Feels like a true extension of your internal teams

Cons

  • A bit tough to navigate through online documentation
  • Insights gained via website analytical data
  • Responsive website with less downtime than self hosted options
  • Reduced costs when compared to IaaS and the support staff required

Do you think Acquia Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Acquia Digital Experience Platform's feature set?

Yes

Did Acquia Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Acquia Digital Experience Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia Digital Experience Platform again?

Yes

If you need a provider to host a site for you while providing top notch support, Acquia should be on your list.

Acquia Digital Experience Platform Feature Ratings

Digital Experience Platform ()
Not Rated
10.0
WYSIWYG editor
Not Rated
Code quality / cleanliness
Not Rated
Admin section
10
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
Not Rated
Publishing workflow
10
Form generator
Not Rated
Not Rated
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
Not Rated
Community / comment management
Not Rated
Customer experience management ()
Not Rated
Results and Analysis ()
Not Rated
Not Rated
API
Not Rated
Internationalization / multi-language
Not Rated
10.0
Role-based user permissions
10

Comments

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