Account support is limited on the Cloud Professional plan and requires you to purchase support tickets for the smallest issues, whereas other providers usually provide basic support free of charge.
Acquia is very expensive, so unless you're an enterprise level partner, then it is likely out of your budget.
The online documentation could use a refresh in design and can be frustrating to search through for answers.
Acquia has a variety of products and services that serve a variety of clients that span across many industries. The wide variety of use cases, supported by hundreds of case studies, make selling Acquia to our customers very easy.
Acquia's platform is secure, scalable, and designed specifically for Drupal allowing us to get projects started much smoother and quicker.
Acquia is always innovating and providing new products for their entire suite. Acquia's LIFT product is a game changing platform that is starting to provide a personalization solution meant for any size client and project website.
Acquia's pricing is sporadic across each product offering and for each industry vertical. Making pricing more standard across the board would help alleviate some of the doubt from our clients when they go to Acquia's site to see different products.
Acquia's BLT is a new and innovative product, but still lacks a lot of use cases. This comes with more implementation examples which will definitely come with time.
There is sometimes an inconsistency among different Acquia sales people and account managers. This results in a vastly different experience when bringing clients to Acquia. Mixed with Acquia's strange salesperson geographic/industry allocation, this has caused confusion for us and our clients. We'd love to see Acquia reps be more consistent across the board.
The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
This is a difficult question for me to answer, as I have seen the platform mature over the past few years and they recently, 3-6 months ago revamped their admin UI web interface that addressed some of their previous shortcomings. I don't ever have any difficulty finding what I need, when I need it on the admin UI. My first suggestion would be to review their documentation in some areas, which are still linked to the previous iteration of the web interface.
The majority of the services offered by Acquia Cloud Hosting are built on top of Amazon Web Services. As a result, some SSL certificates do not work well, or at all if they originate from Network Soutions (which have never worked), or GeoTrust (Equifax), VeriSign, and DigiCert, which on occasion produce SSL certificates that fail to work on Acquia Cloud.
Recently I have found that team management has a couple of limitations when the client is the "Organization administrator," and the role of "Team administrator" is assigned to myself or a member of my team. There are some links and page options that should be available to those of us assigned the role of Team Lead or Senior Developer within the Team Management structure, but we have had to contact support to update our permissions to be granted the appropriate access. It may be a result of their recent upgrade to the site, and regardless, support was able to fix our issue the same day we submitted a request.
The Acquia open cloud platform allows us to easily deliver scalability, security, and high performance to our customers as we develop and launch sites.
We are able to leverage Acquia's professional services team for architecture consulting as needed for complex projects.
Acquia's large partner network provides us with the ability to quickly and easily find resources to support Drupal projects.
The Acquia Digital Experience Platform is a digital experience and content management platform that supports Drupal-based development tools, hosting services, site building, CDN and web security, and also provides marketing automation, and cross-channel campaign management.
The vendor says that global organizations uses the Acquia
Digital Experience Platform to unify content, community, and commerce. Additionally, the vendor says that users can
deploy and manage one or several sites without compromising brand or creating
governance chaos. The vendor’s value
proposition is that through its real-time customer analytics and
personalization, users can deliver the right experience, at the right time, to
the right device.
