Acquia Cloud, an Enterprise solution for unparalleled Drupal hosting and support
Eric Steinborn | TrustRadius Reviewer
May 15, 2015

Acquia Cloud, an Enterprise solution for unparalleled Drupal hosting and support

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Acquia Cloud

Overall Satisfaction with Acquia Drupal

NYS Public Safety has chosen Acquia as our vendor of choice to host our Drupal sites. Many more areas of NYS are picking up the Acquia platform as well. Acquia solved a big problem for us in that we didn't have the expertise of hosting Drupal/PHP/MySQL that was required to provide us with world-class Enterprise support. Acquia has been available time and time again to fix our issues, and help us get our content out to the people of New York State. Without Acquia, we'd still be setting up and tuning servers. With Acquia as our partner, we have already shipped multiple sites, with many more in development.
  • Hosting
  • Support
  • Specially tuned environments
  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
  • Increased efficiency for developers
  • Less reliance on internal staff for support
  • Lower cost of Acquia vs. cost of self hosting/support
Acquia has a much easier path for procurement through the GSA contract. Pantheon didn't have an avenue to purchase through the GSA, which severely limited our ability to procure their product. Pantheon has a few extra features which Acquia has yet to develop like true multi-dev, allowing users to test out their changes on their own servers in the cloud. This is incredibly useful since windows Drupal development is typically very slow, even with the Acquia Dev Desktop software.
How much money do you have, and how much support do you need?

Those are the biggest questions that you need to ask yourself when determining if you want to procure Acquia services. The cost for us was low compared to paying our own employees to run the type of system provided to us by Acquia. But the cost would be much higher for non-enterprise customers who are just looking to have their sites hosted for them. In the end, you get what you pay for - world-class Drupal hosting backed by highly effective customer support.