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Adobe Captivate captures user experience to captivate our audience
August 04, 2017

Adobe Captivate captures user experience to captivate our audience

Thomas A. Steele | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate

We are using Adobe Captivate in the training department of our law firm. We are using Captivate to create a self-help library of video shorts covering all the applications we use at the firm. We need an application that will capture the user experience and allow us to replace standard support calls and classroom training by directing users to exactly the content they need. We need a tool that is powerful, yet easy to use so we can create hundreds of videos in a short amount of time.
  • Adobe Captivate records screen shots click-by-click. This allows us to control exactly what steps the users see.
  • Adobe Captivate allows voice-over dubbing. This feature lets us narrate the steps people need to take to learn the products we are covering.
  • Adobe Captivate allows closed captioning. This lets us add voice-over narration, but also allows users to turn off the sound and read the instructions. Many users participate in training from a cubicle where sound travels too broadly to listen to the voice narration.
  • Adobe Captivate has some limitations in how dialog boxes and text frames work. This restricts the creativity of my team.
  • It would be nice to have an automatic voice to text feature to turn the narration into closed captioning.
  • One negative aspect of ROI is Adobe Captivate has a steep learning curve.
  • Another negative impact on ROI is Adobe Captivate isn't the least expensive tool on the market.
  • On the positive side, Adobe Captivate has freed up our trainers from tedious classroom tasks.
  • Another positive is that our implementation of Adobe Captivate has resulted in dozens of time-saving training modules, building a library of content used throughout the firm.
TutorPro's LiveContent leaves a lot to be desired. It is very difficult to use as an assessment tool. It won't record web-based applications correctly and the results are impossible to analyse. StoryBoard was similar to Adobe Captivate, but the LMS integration left us needing more. Camtasia is a linear recording tool with some add quirks that make longer videos very difficult and time consuming to edit. Camtaisa has some very strong tools, though, for video and audio editing, and we keep it around for those needs.
Adobe Captivate is well suited for situations where a training department needs to create simple video presentations of software tools. Adobe Captivate is great at capturing the exact user experience, while also controlling the environment enough to develop the training topics correctly and effectively. Adobe Captivate also allows us to assess user learning. We want users to attempt the actions we are training them so they can gain muscle memory. Using Adobe Captivate to capture the clicks of the user's mouse is a great feature.