A modern and forward thinking cloud LMS.
November 15, 2020

A modern and forward thinking cloud LMS.

Cliff Ings | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

Access4 use Captivate Prime for both our internal staff and our partners/resellers. It helps us deliver a high-quality onboarding experience to new partners so they can quickly become competent in our products and how to sell and deploy solutions.
  • Modern user interface
  • Easy content upload
  • Flexible learning pathways and delivery options
  • Underwhelming reporting with at times missing data.
  • Courses and learning programs that can hide courses from the catalog and confuse learners.
  • Manager dashboard isn't granular.
  • Faster onboarding
  • Higher customer satisfaction
  • Reduction in support requests
The onboarding experience was really disappointing once the contract was signed. The customer success manager assigned took weeks to make first contact and only offered very robotic/rehearsed presentations to help get things started; nothing was tailored to our requirements or things we already knew or had actioned in the platform. In one meeting, I was told they were moving and would be unavailable for a week; I didn't hear from this individual again for a month. This resulted in having to fumble through things on our own, which slowed the deployment.
SAP Litmos is probably the closest in terms of feature set and price point. If you are in Australia, they also have local sales and support which upon reflection would have been beneficial. The look and feel of Litmos are not as modern as Captivate Prime but the content catalog is more robust.
Captivate Prime is a cloud LMS and given it's fairly new to the market, makes more of an effort to apply modern features compared to older players in this space. It's a good fit if you need to deliver desktop and mobile experiences, as well as where you have a curriculum or programs of training.

Adobe Learning Manager Feature Ratings

Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning

Adobe Captivate Prime Support

Knowledgeable team
Kept well informed
No escalation required
Slow Resolution
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Support is not local so I have to wait until evening/overnight for a response, so requests often take days/weeks to get a solution.