An LMS to be considered!
November 17, 2020

An LMS to be considered!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

We've used it in 3 separate training projects, for an external customer. Adobe Captivate Prime was used as a publishing platform for the training programs we've developed using a different software. The program was made available across the whole organization, but targeting specific departments.
  • Security.
  • Customization.
  • Detailed reports.
  • More updated user interface, or at least the possibility to customize it according to the specific user needs, limiting or adding functionality and/or features.
  • Less complicated pricing options and more payment options.
  • Better support. Although there are different support alternatives, the only one that actually works well is email support.
  • Reliability of a trusted brand was an important factor for our external customer.
The only support we requested was related to the pricing model and payment options, which was fairly quick and professional, with the Adobe sales team being able to respond to all our requests.
The online support, using the chat/message box feature, was not so good and sometimes confusing. Although you are using it on CP dedicated web-page, it took a long time and chats with different support teams until reaching the one who could actually help! (Beginning the live support chat with a very limited chat-bot is frustrating for someone with an urgent request!).
Extending the enterprise support options and features to pay-per user-model would be a major step towards better support experience. At the end of the day, if you have 500 active monthly users, you end up investing a considerable sum and you should at least have the option to pay for extended support or similar...
Suitable for company wide training, for staff with higher digital skills.
Not appropriate for programs targeting staff with lower digital skills, because of the more complex and advanced features the platform offers, which can't be disabled, increasing the dropout rate.

Adobe Learning Manager Feature Ratings

Course catalog or library
8
Player/Portal
8
Learning content
4
Mobile friendly
6
Progress tracking & certifications
8
Assignments
Not Rated
Compliance management
Not Rated
Learning administration
9
Learning reporting & analytics
9
Social learning
5