Good for new users
Updated February 24, 2023

Good for new users

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax

Overall Satisfaction with ADP SmartCompliance

Tax resolution and filing. We use it to file all of our taxes, but also to resolve tax issues from federal, state, and local jurisdictions. The ability to load agency notices directly to their website is a useful tool. We use the ADP tax locator to research what local and state taxes apply to an employee. ADP SmartCompliance is a great return on investment because they assist with filing taxes, along with their registration services for setting up new tax jurisdictions for us where we have not filed before.
  • Files taxes
  • helps resolves tax setups
  • has consistent check in with me
  • information overload
  • easier access to The Bridge
  • quicker and more turnaround time for tax resolutions to agency notices

Do you think ADP SmartCompliance delivers good value for the price?

Not sure

Are you happy with ADP SmartCompliance's feature set?


Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?


  • a lot of manual searching required on my part which overwhelms me
  • a lot of tax information which is nice
  • good contact at ADP to assist us
tax updates installed regularly and troubleshooting done when needed.
While they have a wealth of information, their communication and turnaround times and detail of response needs improvement. Often we get responses that they are reviewing an agency notice, but it is a long unknown amount of time until we hear back.

ADP SmartCompliance Feature Ratings

Geolocation for Tax Assessment
Tax Data Reporting
Tax Document Management