Overall Satisfaction with ADP SmartCompliance
ADP Smart Compliance processes our tax liabilities, wage garnishments, and provides a portal for employees to store their W2s and pay stubs. By outsourcing these items, we have reduced compliance issues and solved platform issues for federal reporting. Our previous provider had not updated its platform, so there were many problems transferring data. ADP is a leader in these areas and they stay ahead of new regulations that help drive organizational guidelines.
- Tax liability processing
- Wage garnishment and child support payments
- Wage payment portals for employees
- Training in other ADP products in order to help users be subject matter experts, even if they are not currently using the other products
- Offer training for their solutions that do not coincide with calendar quarter end dates
Do you think ADP SmartCompliance delivers good value for the price?
Yes
Are you happy with ADP SmartCompliance's feature set?
Yes
Did ADP SmartCompliance live up to sales and marketing promises?
Yes
Did implementation of ADP SmartCompliance go as expected?
No
Would you buy ADP SmartCompliance again?
Yes
- Reduced accounts payable processing for garnishments and child support
- Increased compliance for federal regulations
- Automated processes
We have integrated: tax liability, child support, garnishment processing, and a wage payment portal for W2s and pay stubs.
We use ADP SmartCompliance on a daily basis. Our employees' login into ADP weekly to review their pay stubs. This has helped to reduce paper by not having to deliver ACH payments. This has helped our company reduce its carbon footprint.
ADP was instrumental in helping our organization with its FICA ER Deferral process, and to ensure payments were made timely to the IRS. The Eye on Washington newsletter and notifications on regulatory changes are beneficial to us.
- ADP Resource (Discontinued) and ADP TotalSource
ADP SmartCompliance is a total package and is the most up-to-date software with every solution to meet payroll and HR needs.
ADP SmartCompliance Feature Ratings
Using ADP SmartCompliance
2 - Payroll and accounting.
2 - Payroll and accounting understanding.
- Tax liability
- Garnishments
- Child Support
- Wage Payments
- Regulation updates
- New Hire Reporting
Evaluating ADP SmartCompliance and Competitors
Yes - Ceridian. Their platform was not updated, and they had many workarounds. It was very frustrating.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
My previous experience working with ADP and using their products drove the decision to elect ADP as our vendor of choice.
I would not change anything.
ADP SmartCompliance Implementation
- Implemented in-house
Yes - Tax liabilities from previous quarters were uploaded before we went live.
Change management was minimal - It was a seamless process. The payroll manager and one administrative person performed the tasks needed to go live. It was a success from the beginning. It was a welcomed change from our previous vendor.
- Creating the extraction process from our platform for ADP
- Creating the proper reporting tools to validate against impound totals
ADP SmartCompliance Training
Configuring ADP SmartCompliance
As best practices, you want to have the right team in place in order to implement any solution. A payroll professional, an HR professional and an IT professional are key players for a company to implement an HRIS solution successfully. ADP provided the same professionals on their side to collaborate with us in order to have success from the first day of production.
Some - we have done small customizations to the interface - We have customized our Smartlite process which converts our interface to transmission to ADP. This allows for customization of our Company ID's. As we have added features like wage payments and modified the extract process to differentiate between biweekly and weekly employees. Their IT teams are very knowledgeable and have been helpful in making this efficient for us.
No - we have not done any custom code
No additional customization was needed outside of the extraction process mentioned earlier. This was to accommodate differentiating between company codes and our workforce payment schedule being biweekly versus weekly. The ADP IT team is well versed in our system JDE Oracle v2.
ADP SmartCompliance Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, we purchased what was necessary in order to have the proper support.
Working with ADP's IT team to integrate the extraction process was streamlined and efficient.
Using ADP SmartCompliance
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Extraction uploads
- Access to the resource bridge to learn about state compliance
- Report extraction and downloads
- Local or city tax reporting by employee
ADP SmartCompliance Reliability
Integrating ADP SmartCompliance
- Extracts from JDE Enterprise
We have integrated extractions from our tax liability, wage garnishments and wage payments in order to upload the data into ADP.
No other ones at this time.
- File import/export
None to report.
Relationship with ADP
We were able to negotiate a price that was satisfactory to both ADP and the company. Since their prices were going up at the beginning of their new fiscal year, there was some wiggle room for negotiation.
Know what you need, do your homework, and ask many questions. In our case, this meant having a few meetings. The sales team was well versed with the competition and helped answer questions or concerns that others might not have shared. We appreciated that.
Upgrading ADP SmartCompliance
Yes - For the most part, the look and feel of ADP SmartCompliance have changed a bit. It took some help to navigate some menu items from a different area. There was no downtime for us as it was simple to adapt to the new look and feel.
- Better reporting
- Reporting tools to be more flexible with output