Not the best experience
November 28, 2023

Not the best experience

Charlotte Moreland | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax

Overall Satisfaction with ADP SmartCompliance

After purchasing Workday for our in house payroll, we learned that Workday could not handle the reporting needed for our quarterly and annual tax filing. ADP tax now files our payroll taxes.
  • Training
  • Automatic syncing
  • There are a lot of reports available
  • It can be difficult to find the reports you are looking for.
  • When using the excel downloads on reports, it would be better if they were easier to work with. Too many page breaks and headers makes it difficult to sort through large files to narrow information.

Do you think ADP SmartCompliance delivers good value for the price?

Not sure

Are you happy with ADP SmartCompliance's feature set?

No

Did ADP SmartCompliance live up to sales and marketing promises?

No

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?

No

  • We've had some problems with returns getting filed correctly.
Workday
Unsure
We had a bad experience with our account manager. Difficulties responding to questions. Being new and trying to learn, this made things very difficult. We do now have a new account manager and questions are being answered.

ADP SmartCompliance Feature Ratings

Not Rated
Sales and Use Taxes
Not Rated
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
7
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated