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The good the bad and the Okay
Updated February 19, 2024

The good the bad and the Okay

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments
  • Wage Payments
  • Tax Credits

Overall Satisfaction with ADP SmartCompliance

Wage payment verification, stop payments, direct deposit reversals, garnishments and taxes
  • Ease to stop payments
  • Ease to look up garnishments in one place
  • Verification of checks cashed
  • Wording of the services
  • Better Search engine
  • Ease of access to information
  • Information in one location
  • Search engine could use updating
  • When System is down for extended period of time it is very difficult
ADP Vantage
We use mostly for wage garnishments and wage reporting.
We get email updates from ADP regarding legislation changes
Ease of use on the home page
SmartCompliance does not send us updates, we use third party
Usually use Bloomberg before ADP.

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?

Yes

It keeps everything in one place for ease of access, but when the site is down, then it becomes an inconvenience.

ADP SmartCompliance Feature Ratings

Type of tax ()
Not Rated
Tax Reporting & Compliance
5.5
Geolocation for Tax Assessment
2
Tax Data Reporting
7
Compliance Administration Management
5
Tax Document Management
8

Using ADP SmartCompliance

12 - Payroll Operations
Tax and Compliance
3 - Not available
  • Wage Garnishments
  • Invoicing
  • Wage Payments
  • Tax Validation
  • Local Lookup
Still needs a lot of updating as the local codes are usually not updated timely.

Evaluating ADP SmartCompliance and Competitors

  • Integration with Other Systems
Integration with payroll system

ADP SmartCompliance Implementation

ADP SmartCompliance Support

ProsCons
Kept well informed
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
Unknown
When I had an issue with Ohio locals and they were able to find the issue and assist in getting it resolved.
Still lacks follow up

Using ADP SmartCompliance

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Wage Garnishment
  • Wage verification
  • Tax reporting
  • Invoices
Still needs some work and still missing information