Item: ADP SmartCompliance
Rating: 9
Author: Verified User

Overall Satisfaction with ADP SmartCompliance

Use Cases and Deployment Scope

ADP SmartCompliance sets up, monitors and pays our garnishment orders. This takes a load off of us and they are always available to help solve issues as they arise. ADP SmartCompliance is knowledgeable to state laws and regulations which helps me be able to do my part. I would highly recommend ADP SmartCompliance for your company's garnishment orders.

Pros and Cons

Pros

ADP SmartCompliance sets up the garnishment orders in our system
ADP SmartCompliance sends out the Interrogatories and payments
ADP SmartCompliance is available to answer questions that I might have to help our employees better understand the processes

Cons

When emailing my questions or concerns I would prefer a faster response then 24 - 48 hours.
Not hold on to funds deducted.
Notify us through email if a document gets uploaded that did not come from us.

Return on Investment

Reduced manual workload
Reduced compliance risk
Improved security

Integrations

We use Workday

ADP SmartCompliance is able to set up and manage the garnishment orders in our pay system of Workday.

Expert Help and Resources

I am able to learn regulatory information by getting on meetings held by ADP SmartCompliance.

Multiple Solutions

We use the garnishments and tax modules through ADP SmartCompliance.

Key Insights

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

Yes

Would you buy ADP SmartCompliance again?

Yes

Likelihood to Recommend

I have always been able to call and speak to a representative who is able to look up my situation and research to give me an answer or explanation to why I am calling to solve my problem. If a situation happens where they cannot, then they will reach out to someone else to get my answers.