ADP from a Non-Desk Worker World
November 17, 2017
ADP from a Non-Desk Worker World
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Vantage HCM
ADP Vantage HCM is being used by our organization to manage HR, payroll, benefits, recruiting, and timekeeping. We have a widespread group of over 40 locations in North America. We needed an HCM that allowed us to see data for the entire organization at a glance. Also, we needed a system that our employees could access from anywhere via a mobile device. Additionally, we have a fairly complex timekeeping setup that is critical to our business. We were able to establish this setup in an integrated suite, which provides more access to real-time data.
- The data dashboards and metrics are phenomenal; they can really be used as tools for managers to gain better insight into the business.
- The MyADP interface is great for front line employees. We have a very high mobile adoption rating and a solid 4.5 stars average review from users.
- We recently completed open enrollment and users were very receptive of how easy it was to enroll and manage their benefits.
- The workflows are clunky and outdated; they are difficult to build and maintain from an administration standpoint. Every workflow needs to be available as a customizable activity to fit your business.
- There is a lack of messaging/communication tools. All notification through the system are tied to a workflow, and the templates available are not sufficient. There's not a lot of field available for formatting. There's no way to send messages to external email (i.e. an email NOT in ADP, like a group mailbox). And there's no direct messaging capability.
- More in the area of timekeeping, especially around mobile barcode reading. Parity with the mobile platform is still lacking.
- Auditing. The auditing features in this system are not great, and SOX compliance may be difficult.
- This one was difficult for us because we were forming a new company. We don't have an old system to compare to for ROI.
- Our timekeeping portion of ADP is invaluable; 75% of the workforce is hourly, and we have fairly complete work rules to track. The engine is powerful, so we save money in payroll/admin to calculate items manually.
- We keep a very lean team; we require 1 payroll manager and a back up for an org of about 2,000 people. The system and outsourcing options for value added services (like tax filing) allow us to do that.
At the time, we were shopping Kronos, Ceridian, Workday, and ADP. We had a unique business situation where a new company was formed from one division of a larger company. As a new company, we had a mandate to setup a separate payroll. ADP was the only vendor able to commit to a 13 week implementation timeline. And while that is not recommended, it was achieved. As a separate note, the rest of the company shopping at the time also chose ADP from those vendors; they have a global company of about 8,000 employees.