Excellent Customer Advocacy Marketing Software | TrustRadius

Overall Satisfaction with Influitive

Pros and Cons

Pros

Allows organizations to identify, mobilize, and acknowledge customer advocates/champions. Especially useful for:
References
Case studies
Product/Services Surveys
Spreading company messages through Social Media

Cons

While customer support is excellent, documentation is poor. Influitive tends to roll out new product features without informing customers or with little/no documentation. Some aspects of software (eg creating "Challenges") are not intuitive and take time to learn

Return on Investment

Ability to secure references/reference information quickly has a direct impact on Sales.
Ability to get Product feedback from heavy users has made a significant impact for Product Management and Engineering in determining what new features need to be introduced or prioritized.
AdvocateHub has made a significant difference in Ektron's goal to get closer to customers and improve customer satisfaction metrics.

Likelihood to Recommend

Using Influitive

Likelihood to Renew

10

I'd recommend AdvocateHub for any organization that wants to do customer advocacy marketing.

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