Influitive

Influitive

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Top Rated
Score 9.0 out of 10
Top Rated
Influitive
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Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As...
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Recent Reviews

Influitive Review

8 out of 10
August 25, 2022
We use Influitive to communicate with our advocates including engaging and nurturing them through contents that we deliver through our …
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Verified User
Employee

An amazing tool!

9 out of 10
August 24, 2022
Influitive is an amazing service. The platform is always updated with new features useful for users but also for admins. I love the …
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How Influitive Differs From Its Competitors

Hybrid Platform

Influitive has been great for engaging our existing Advocates. We do, however still use a separate tool for Community building (SFDC communities). While SFDC communities aren't perfect, it's a better option for our organization as our care site is also hosted in SFDC (and our CRM is obviously SFDC …
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Hybrid Platform

At first, my company was only going to be using the customer advocacy tool. After reviewing closely, we decided to add community building and it was a great decision. Having both is like peanut butter and jelly, it just goes really well together.
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Hybrid Platform

We have had steady year-over-year growth in our advocate numbers thanks to the Influitive platform. The platform is a safe space for our advocates to hold discussions on topics relevant to them and a great place to network. It is also a great way for us to stay connected to our advocates in a fun …
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Verified User
Manager

Hybrid Platform

It's doing exactly that! Most of all, the offer of being part of Influitive's own community has allowed for networking, idea sharing, and discussions with those in similar industries, whom I would have never met otherwise!
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Hybrid Platform

We have benefited from using Influitive as our customer advocacy platform. It has helped us nurture our clients to become advocates at every stage of the customer lifecycle.
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Verified User
Employee

Hybrid Platform

We have benefited significantly from both of these areas. Our hub allows us to connect and build brand advocates but also encourages community behaviour with our hub members, increasing retention and creating evangelists of the brand.
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Verified User
Employee

Hybrid Platform

That is certainly one of our goals - to use Influitive to drive community engagement. We use another platform for our community but it integrates easily so I hope we'll be able to see success with that.
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Verified User
Contributor

Hybrid Platform

I have been able to engage with customers on a closer level and this has enabled me to understand the needs and wants of our customers better
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Verified User
Employee

Hybrid Platform

The different types of challenges help creating a very strong community that can help the company with the general awareness. The challenges as well are useful for the customer advocacy, it’s very easy to engage them! It was very easy to create a strong community with a twist! Very recommended
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Hybrid Platform

In terms of advocacy outcomes, there are many -- we use Influitive to generate customer advocacy content such as case studies, testimonials, and product reviews; as well as to help drive adoption and education of our products.
In terms of community building, our customers love the discussion …
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Hybrid Platform

We have moved to the hybrid approach of customer advocacy and community over the last few years. Our educators have experienced so many issues during COVID that we stayed focused on providing them support and resources with asks for advocacy opportunities secondary. With this approach, our acts of …
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Sue Reukauf, M.Ed | TrustRadius Reviewer
Sue Reukauf, M.Ed
Senior Manager - Installed Base Marketing and Customer Loyalty / Advocacy

Hybrid Platform

Our Influtive CommUnity gives our customers the opportunity to ask each other for support on non-technical subjects. It’s a fun way to promote brand loyalty in a subtle way.
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Hybrid Platform

I don't see how customer advocacy if done well, doesn't automatically generate community building. To me, they're one and the same. As your advocate's complete advocacy-related activities, they're simultaneously building relationships with your org and each other. So yes, Influitive can do both. …
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Hybrid Platform

We've definitely used the platform to help us with our customer advocacy activities-- from finding customers to participate as a speaker in a webinar, at our user event, or leaving a review, it's been very helpful. It has also helped us track our advocates and their activity.
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Verified User
Contributor

Hybrid Platform

It has helped us to identify some of the most active advocates and leverage their activity into acts of advocacy. We are able to reach out more easily to those who are part of the advocate group. We are still struggling to make it a true community and encourage more interaction among members.
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Verified User
Manager

Hybrid Platform

Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers …
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Verified User
Program Manager

Hybrid Platform

I have increased customer advocacy and community building through challenges/digests/discussions forums. I have also developed a relationship with the customers which has increased engagement on the platform.
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Verified User
Manager

Hybrid Platform

We do not currently use Influitive for customers, so we cannot speak about this formally. As far as an internal community-building tool and generating retention and advocacy for our select user group, Influitive continues to come through.
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Verified User
Program Manager

Hybrid Platform

Influitive has helped us hit client advocacy goals (reviews, case studies) and also centralize our community and knowledge base in one location. This helped us achieve our goals while improving the overall brand and product experience for our clients.
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Verified User
Vice-President

Hybrid Platform

After our experience, we scaled the platform to a wider level as we figured out we could host different communities and influencers on the same platform, and provide suitable content to each of them.
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Verified User
Professional

Hybrid Platform

Influitive has components for both a transactional give and take, as well as for free form interaction. Both systems have their appeal, sometimes to different demographics. Both can be used to foster a sense of engagement, and therefore a sense of community.
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Hybrid Platform

The platform in general is easy to use for the community manager. We have a platform to monitor the many activities and developer members. The fact that they have third-party integration really benefited us. Our developers are spread across different parts of the world. One of the ways we …
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Verified User
Manager

Hybrid Platform

It's great to get unfiltered feedback from our customers through Influitive- the product team has found that very helpful. We can lean on our customers in Influitive when we need something from them, too (reviews, testimonials, surveys etc)
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Verified User
Strategist

Hybrid Platform

I have used Influitive for customer advocacy and not so much for community building because I am in the early stages of trying to retain new customers for my company but I can see how it will benefit me in the long run when it comes to community building and retaining new customers in the long run.
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Verified User
Employee

Hybrid Platform

Our customers love networking with each other, so Influitive allowed them to do so and build their relationships. Having those relationships really improved customer satisfaction and investment. It also provided an additional draw for members. We could recruit them to participate in challenges, …
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Verified User
Manager

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Influitive

Influitive

N/A
Unavailable

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Demos

Influitive in 90 Seconds
01:33
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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Integrations

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (186)

Attribute Ratings

Reviews

(1-25 of 38)
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August 22, 2022

Loyal to Influitive for growing our base of loyal customers

Sue Reukauf, M.Ed | TrustRadius Reviewer
Sue Reukauf, M.Ed
Senior Manager - Installed Base Marketing and Customer Loyalty / Advocacy
Renaissance (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
As with all software, there can be some less than ideal bugs or issues that occur. Influitive has been responsive to our issues and works to resolve them as soon as they can. We have been able to keep our educators engaged during the worst 18 months of education due to COVID related issues.
November 19, 2021

The best solution for connecting with your customers - period.

Verified User
Manager in Product Management
Computer Software Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
Influitive is the only tool I've found that allows us to do all of the aspects that help a customer advocacy program succeed. They don't have everything, but neither does anyone else. I look forward to seeing what Influitive does in the future to enhance their offering.
November 04, 2021

Awesome Platform...Totally worth every penny!

Verified User
Team Lead in Marketing
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
August 23, 2021

Influitive hits the sweet spot for driving customer advocacy

Jon Ashley | TrustRadius Reviewer
Jon Ashley
Customer Advocacy Marketing
Sage (Computer Software, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
Once you start using Influitive you'll see many benefits including a deeper level of engagement with customers who really enjoy the platform. By balancing fun activities with business related ones, over time your customers will use the platform as the first point of reference over and above any online repositories you may have. You are creating engaging and more emotive connections with customers.
August 18, 2021

Why Influitive is a stack above the rest...

Jennifer Susinski | TrustRadius Reviewer
Jennifer Susinski
Global Customer Advocacy & Marketing Manager
HPE (Computer Software, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
Influitive has a strong roadmap, it provides what we need and more and there is a solid foundation.

I have been lucky enough to have a seat at the table to help influence, and it is key knowing they listen to customers. It gives me a first hand look into what is coming and also the ability to provide feedback on what would help me be more successful.
December 01, 2020

AdvocateHub Review - must have for any advocate marketer!

Jessica Mitchell | TrustRadius Reviewer
Jessica Mitchell
Marketing Manager, Global Enterprise Marketing
SMART Technologies (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
It's an easy decision. If you want to run a robust, successful advocate marketing program AdvocateHub is a much needed tool. It'll help you connect with your customers in a meaningful way and drive results for your business.
August 19, 2015

CloudOn Floating On Cloud Nine with Influitive's AdvocateHub

Nicole Naidu | TrustRadius Reviewer
Nicole Naidu
Manager, Customer Advocacy & Support
CloudOn (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
So far the capabilities of the tool, the enhancements that have been made in the short time since we've started using it, the support resources available, and the support from the team itself have been exactly in line with what we could hope for in a purchased solution. We are very pleased!
July 09, 2015

Embrace Advocacy Marketing With AdvocateHub

Ray Gans | TrustRadius Reviewer
Ray Gans
Community Manager
Large (Computer Software, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
I really like working with Influitive and with AdvocateHub. Their support staff is awesome and everyone I have come into contact with at the company has been friendly and supportive. Their corporate interactions with customers model their product philosophy incredibly well. I am very satisfied and trust in their attention to me as a customer.
February 04, 2015

Influitive Advocate Hub helps us find new advocates in a way they enjoy!

Katie Yeigh | TrustRadius Reviewer
Katie Yeigh
Data.com Customer Marketing Programs Senior Specialist
salesforce.com (Internet, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
We just see so much potential. We are really looking forward to seeing where we can go with this, how many people we can engage, how strong of relationships we can develop. Our customers have already sent us notes telling us how much they enjoy using it. Email, step aside!
January 15, 2015

I'm an advocate for Influitive's for AdvocateHub

Michael Beahm | TrustRadius Reviewer
Michael Beahm
Customer Advocate Marketing Manager
Blackbaud (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
We simply could not and would not want to do advocate marketing without Influitive. Our customer advocates love it, and we have seen immense results in the area of referrals, reviews, social and digital footprint, user-generated content, and participation from our customer advocates as a result of using AdvocateHub. I see us continuing to grow with Influitive and I believe they're certainly capable to support this.
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