Overall Satisfaction with AdvocateHub
Before AdvocateHub we did not have an advocacy program. It is being used by the Marketing Department to support client services and used as a tool to provide product and industry information to our product users. Our ultimate goal is to generate referrals for our sales team and retain current customers (lowering churn).
- It is a tool to provide both product and industry updates/information to users of our product in a fun and unique manor. Creating challenges that cover all aspects of information is a great way to connect and keep users engaged.
- It is very easy to use. Training for implementation was awesome. We had a lot of hand holding to get our hub launched. Amazing interaction with our onboarding specialist.
- Product is very engaging to members. It is very addictive as both a user and an admin!
- Support magicians are incredible. Answers to questions within a short amount of time and they are very knowledgeable.
- I would like to see more availability on reporting - specifically, being able to download or view a report on responses coming from members on all challenges for a given time period.
- More options when writing challenge copy. Limited fonts, sizes etc..
- As admin, I would like to be able to enable email notifications when a member creates or posts on community. (Currently, the person who creates the topic receives emails when comments are posted)
- Our initial goal was to have 20 members by the end of December (launched in November). We actually had 50! We almost tripled our goal!
- In our third month, we increased our reference group by 400%.
- We launched a contest (suggested by our advocacy coach) and received three referrals in less than 10 days. This has exceeded our initial goals of the program.