Adyen rocks
March 28, 2023
Adyen rocks
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adyen
Adyen processes our payments and we manage our chargebacks as well in Adyen.
Pros
- Easy access to various reports
- The "Insights" section that shows the data in a user friendly way
- It's relatively easy to add new payment methods
Cons
- I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
- Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
- Amex chargebacks could be integrated. We don't see them in Adyen at all.
- It has improved our chargeback ETA.
- It has improved our authorization rates with Revenue Accelerate, Network tokens and Account updater.
It has good reports and good insights.
- CyberSource and Riskified
It's easier to use and offers a better view on the payments' evolution.
Do you think Adyen delivers good value for the price?
Yes
Are you happy with Adyen's feature set?
Yes
Did Adyen live up to sales and marketing promises?
Yes
Did implementation of Adyen go as expected?
Yes
Would you buy Adyen again?
Yes
Comments
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