Agorapulse - Efficient Social Media Management
January 28, 2020

Agorapulse - Efficient Social Media Management

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

We've been using Agorapulse for a year now, it has helped the community management team greatly in better managing the conversations happening about their brands on and off assets with the ability to better report the community activities as well. It has also helped us as management better assess load per client to be able to assign the right amount of resources per client. Hence, better visibility and more value at our clients' end.

Pros

  • Community Management
  • Automated Tagging & Automated Responses

Cons

  • Increasing Social Listening Cap
  • Customizable Response Time
  • Time Saver
  • Better Visibility
I recommend using Agorapulse if you're looking for a convenient social media management Tool. However, if you're looking for a tool that provides high volume social and digital listening, you might want to consider other options.

Agorapulse Feature Ratings

Content planning and scheduling
7
Workflow management
Not Rated
Customer interaction histories
8
Bulk actions
8
Not Rated
Campaigns and promotions
Not Rated
Twitter
6
Facebook
8
Instagram
7
Campaign success analytics
6
Real-time tracking
5
Competitor analysis
3
Role-based user permissions & privileges
8
Mobile access
8

Comments

  • Lisa Kalner Williams | TrustRadius Reviewer
    Hi there, Thanks so much for your review. I'd love to know what you mean regarding social caps on listening. With the exception of Instagram (because of API restrictions), you're entitled to unlimited saved listening searches. Lisa at Agorapulse
    • Anonymous | TrustRadius Reviewer
      Hey Lisa, it means that you the listening fir social media public conversations has a limit, per platform, unlike tools that are specialized in digital listening. Meaning that if you're monitoring a brand that is extremely popular and has lots of conversations about it on digital, the tool may not be able to provide you with sufficient amount of results for this brand. Hence, you'll have to purchase other tools that are specialised in digital listening for that purpose. Hope this helps :)

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