Love using Agorapulse!
Updated January 29, 2020
Love using Agorapulse!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Agorapulse
Agorapulse is used within my department only at my organization. It is a lifesaver for gathering social media engagements, bulk publishing content, searching for our brand mentions, searching new content that we need to engage with, and checking analytics on different social platforms. It saves time, energy, and delivers the information I need directly to me on the schedule I want/need.
Pros
- First to have new updates like scheduled publishing to Instagram.
- Bulk publishing options.
- Listening capabilities on social platforms.
- Customer service is amazing!
Cons
- More analytics on Instagram content.
- More filters on listening.
- Ability to view live YouTube comments on the app.
- You cannot set a thumbnail for uploading Instagram videos.
The people at our company that use Agorapulse include me, a digital marketing specialist, a brand manager, and an intern.
- Spend less time on minute tasks.
- We are truly engaged with our customers.
Agorapulse comes at a reasonable cost, provides all the tools that I need, and it also has amazing customer service. Anytime I have had an issue or question, they respond immediately and help me solve my issue ASAP!
Agorapulse Feature Ratings
Using Agorapulse
2 - Our head has to be able to organize content ideas, create new rules for sorting inboxes, and has to be able to delegate roles.
We also regularly have an intern working with the platform. They have to be able to type custom replies to some comments, search through videos, and really do minimal intense skill work.
We also regularly have an intern working with the platform. They have to be able to type custom replies to some comments, search through videos, and really do minimal intense skill work.
- we can schedule content including instagram videos
- We can have comments set for approvals
- We created a video campaign for YouTube and used the listening tool to watch for people creating the videos we needed
- We can keep an eye on competitors
- We would love YouTube scheduling if it comes available
- Our brands are rapidly growing and Agorapulse already gives us the ability to continue to grow
Evaluating Agorapulse and Competitors
- Price
- Product Features
- Product Usability
Price was probably the most important factor. Other platforms were hundreds of dollars and did the same things that Agorapulse did. We have a decent budget, but not anything that is crazy large, so we try to be good stewards with what we have.
I don't know that I would change much. I spent a lot of time looking at every angle that I could and Agorapulse proved to be the best option continuously.
Agorapulse Implementation
- Implemented in-house
- Training new employees
- designating roles
Agorapulse Training
- Online training
Even though I received online training, I spent a lot of tie figuring out the software on my own. I would recommend doing both
Configuring Agorapulse
Some of the listening (might be a user error) is not quite as specific as I would like it to be.
I would love to be able to tag users on Instagram posts like you use hashtags.
I would love to be able to tag users on Instagram posts like you use hashtags.
No - we have not done any customization to the interface
No - we have not done any custom code
Agorapulse Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - I don't think I truly understand what premium support is.
When I first started using the platform the team did a phenomenal job of walking me through how it functions
Using Agorapulse
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- scheduling content
- liking /replying to comments
- bulk content publishing takes about as much time for me as individual posts
- can't choose IG thumbnails, so that becomes difficult
Yes, but I don't use it
Agorapulse Reliability
Integrating Agorapulse
- Instagram
- Facebook
Integration was easy. Integrating ads from Facebook and Instagram was a little more difficult. Every time I want to add a new platform I have to change all of my ad settings.
- N/A
N/A
I have not done this type of integration with Agorapulse in the past.
Relationship with Agorapulse
Upgrading Agorapulse
Yes - As far as I know, the process went very smoothly. I did not have issues during the transition.
- being able to add push notifications to add an IG story.
- choosing your thumbnail for IG video posting
Comments
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