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Airbrake for Non-Developers
October 11, 2021

Airbrake for Non-Developers

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Airbrake

We use Airbrake to monitor the health of our site and alert us to errors in our testing and production environments. Our primary users are the Engineering and QA Teams, though Product and Project Managers also receive notifications for visibility into potential problem areas.
  • Compilation of frequently occurring errors
  • Overview of performance-related metrics (requests, response time, etc)
  • Integration with GitHub and Jira
  • Templates used for reporting errors are sometimes missing information when ported to Jira
  • General accessibility; the dashboard view can be difficult to navigate for a non-developer
  • Error frequency & occurrence dashboards, reports, & metrics
  • Jira & GitHub integration
  • Deployment pipeline management
  • Improved KPI tracking
  • Improved visibility into site performance & responsiveness
  • Negative impact: overload of Jira tickets without actionable information
N/A

Do you think Airbrake delivers good value for the price?

Yes

Are you happy with Airbrake's feature set?

Yes

Did Airbrake live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Airbrake go as expected?

I wasn't involved with the implementation phase

Would you buy Airbrake again?

Yes

I'd recommend Airbrake primarily to those with a development or technical background. As a novice user, the interface can be too overwhelming to sort through to find the necessary information. However, the ability to configure reports that compile frequently-occurring errors has been a useful component of communicating between Business, QA, and Engineering. We're better able to identify areas that seem problematic, as well as define timelines and impact. For my role, I use Airbrake as a component of our site's health metrics in combination with other reporting platforms, and not as a standalone.