Airwatch, a sensible solution!
February 16, 2016

Airwatch, a sensible solution!

Christopher Karraker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AirWatch

Airwatch is used across our whole organization to manage mobile devices deployed to our sales reps and managers. They use it to input orders for our customers, and submit the orders onsite via a customized IOS application. We worked with the applications' developers to make it easier to stage our devices across the organization as a whole and improve the experience of the application. Airwatch makes it possible to manage a large number of devices, their configurations and applications, and keep track of hardware.
  • AirWatch has strong compatibility with IOS devices and we are able to perform most desired management functions of the devices for staging, reporting, and device management.
  • AirWatch allows us to easily stage devices for multiple people and saves us time in our setup of these devices.
  • Airwatch allows us to easily separate users and groups out to allow for multiple roles to be assigned to devices. This allows us to manage the needs of different branch locations and companies because one size does not fit all, we utilize different profiles as needed to provide the versatility and needs of those users.
  • The ability to make custom reports would be a strong desire, sometimes they contain only 1 or 2 pieces of information that you need and then you have to compile multiple reports in an Excel sheet for presentation.
  • Some setups for integration with different technologies such as Cisco ISE are obscure and it takes some digging to find the right documentation to complete the task at hand.
  • I wish I could make a change to a profile without it publishing the change to all users, I want to be able to have the option to save a change to a profile without conducting an automatic push of the updated profile to all users currently assigned it.
  • Faster deployment of devices and applications.
  • Better asset tracking of devices across a large sales force.
  • Decreased time needed to support the device by our help desk, it allows us to help more people faster and get them back to work.
AirWatch was a lot easier to set up and manage devices, and the console functioned better for device management in my opinion. We also had difficulties with MobileIron in our test phase removing the profile and causing difficulties that required us to reset the phone.
Airwatch is perfect for managing multiple kinds of devices, and in our particular case it made asset tracking a breeze because we're able to pull out information from them that makes it easier to keep tabs on the status of all devices and their configuration. It's easy to create profiles and push apps out the devices and is well suited for a sales force that just needs the device to work properly. By getting the apps on there and have the ability to re-push them if needed, it makes it really easy from an administrator's perspective to manage them.

Using AirWatch

1100 - They are sales representatives using iPads for their daily work activities. They use them for e-mail, Word, and Excel documents, and for placing orders at each of their clients' [locations] using an application tailor made to the industry. The managers also use them for similar functions but provide some sales level support to their employees.
6 - The people who support this have a broad breadth of experience in infrastructure, applications, computers, and mobile platforms. We use system admins for providing the meat and potatoes to our clients as far as application and profile deployment, and we utilize our help desk to manage the large volume of users who are using the iPads on a daily basis.