Overall Satisfaction with AirWatch
We are currently using AirWatch as our BYOD MDM solution. It's been in production since the Fall of 2013. We are using the cloud solution which really cuts down on our administration and support of the product itself. The entire organization has their devices enrolled. I've found it's great for managing devices in bulk. We appreciate the functionality and reporting it affords us. It's far more flexible than Exchange native ActiveSync.
- Reporting
- Bulk management of devices
- Lockdown device usage by Geofence and/or policy
- They're a little slow on acquiring the necessary APIs from the different Android manufacturers. Because of this, some of the newer Androids require you to install the AirWatch Inbox or Touchdown to get mail. The native email when packaged into a policy will not work. It can be challenging for users who are accustomed to the native mail client.
- Some of the initial configuration was a little challenging even though we are using the cloud version. We still had to install several connectors on a secure virtual machine that would talk to our active directory and Exchange.
- This product is far more flexible than Exchange native ActiveSync.
At the time (2013), AirWatch supported more platforms than their competition. Not only could you enroll mobile devices and tablets, but you could also install an agent and manage both Windows and Mac desktops and laptops. They had a very nice collaborative sharing program called Secure Content Locker that you could utilize with Office365, SharePoint or a simple shared network drive.
Using AirWatch
500 - Allows users to receive their email and connect to network files securely.
7 - Knowledge of the following:
- How to enroll the device using the agent.
- How to navigate remotely through different platforms (IOS, Android, Windows Mobile, Mac, etc.)
- Enable certain features on mobile devices (wireless network, passcodes, etc)
- Mail sync
- Good understanding of the console as most of the user support will be done there
- How to enroll the device using the agent.
- How to navigate remotely through different platforms (IOS, Android, Windows Mobile, Mac, etc.)
- Enable certain features on mobile devices (wireless network, passcodes, etc)
- Mail sync
- Good understanding of the console as most of the user support will be done there
- User cannot sync email
- User forgets their passcode and needs it reset
- User fails to update the agent or mail client and functionality is affected.
- User fails to update their O.S.
Evaluating AirWatch and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
- Third-party Reviews
The most important factor had to be the product features and the price.
Initially, I did a 30-day trial with 3 different vendors. Next time, I would add additional vendors to that list for a total of 5. As mobile management has really come along in the last few years, there are more vendors to choose from now that you could even roll MDM into another program like SCOM, Symantec or ManageEngine ServiceDesk.
AirWatch Implementation
- Vendor implemented
- Implemented in-house
Change management was minimal
- Initially, they didn't have alot of support for the Windows mobile devices. It has since come a long way and they have an agent now.
AirWatch Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - A workaround was produced while they submitted a feature request to their development team.
Sure. When we first deployed the software. I needed help to setup the initial environment, create policiies and ensure connectivity was functional between us and the cloud server.
Using AirWatch
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using | None |
- Device enrollment
- Enterprise wipe
- policy deployment
- Some Policy creation