AlphaSense delivers speed, depth and service. It makes sense.

The UX is good and relatively intuitive. My favorite features are color coding of material type (research vs. company materials, etc.) and the highlighting of keywords and relevant sections. The search capability is easy to use and the ability to time restrict the search is critical. The automated alerts far exceed Google Alerts in that I receive much less duplication (though there is some). AlphaSense has recently added an AI chat feature to search in natural language which has dramatically helped find relevant information without have to search through documents.

AlphaSense is well suited to rapidly increasing knowledge about public companies or broad topics of interest. It centralizes and speeds access to investor releases and secondary articles. The ability to create dashboards around topic interest or companies is helpful and the ability to set curated alert emails are helpful. As you might expect, information about private companies is more limited and therefore AlphaSense thus far delivers less value in this area. We have not used the built-in collaboration tools though there is value for an organization with multiple seats.

We have renewed our seats for several years and will likely renew again next year. We get a great deal of value from AlphaSense and likely could get more if we had a dedicated researcher who could gain expertise around the platform.

Our online training was led by a AlphaSense representative. The training is always good. The bigger issue is our time availability to remember the training and utilize it. The trainers will show us examples and then ask us for real industries or companies of interest to use so that the training is most relevant.

AlphaSense checks in on us regularly. AlphaSense offers us training and even volunteers to help us design searches to get more value. I spent time with AlphaSense staff a few years ago and told them we would love a rotating user seats. While they could not do that, they did create an option for us to give individual user logins to our users to browse through the expert transcripts and plug in a code to purchase them. That immediately created more value for our company by reducing the chokepoint effect that happens with only two license holders, while still abiding by the terms of agreement. We were grateful for their efforts to make the system more usable for our firm (and others).

It's a simple web portal that requires a user login. Other than training there isn't much of an install required to scale it. The system allows users to share content and notes with each other (the only requirement is that they each have a license). I see no impediments to scaled usage other than user training.

I have not experienced am outage or inconvenient maintenance period in the several years I have used AlphaSense. The system is responsive and available when I need it. I have not experienced any application errors or other useability issues like software bugs or interface glitches. The site is smooth and fast.

The site works as quickly as your internet speed, it seems. When you use the AI chatbot there is a delay on the results but it is consistent with the delay often found on ChatGPT and other AI engines. The page loads are acceptable and I have not experienced any lag in the system. I have used the site on both wifi and wired networks.

They gave us clear pricing and explained the process. They were very generous with trial licenses and training. The sales representatives were professional and it was easy to get signed up, transact, and implement. It was a positive experience. I'm sure it could be more complicated for a larger organization that was purchasing dozens of user licenses.

We have never had an issue with AlphaSense. They have been easy to work with from invoicing, account / user configuration, training and support, they do what they say and we get what we expect. It is a positive experience to work with AlphaSense. They will provide you a representative after the sale to ensure you are taken care of.

It has been very simple. Contract terms are standard for an online portal. Of course, I would like unit pricing to be lower so I could get more users on the license or to rotate seats to get more value out of each license. Billing frequency has been standard as well. This could be more significant for a larger customer.