Good Tool if used as advertised
December 23, 2018

Good Tool if used as advertised

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Altru

Altru really is at its most powerful when it is used across an entire organization. I would not recommend being used piecemeal with other software solutions, as it defeats the purpose. If you can get everyone on the same page, it can be a good tool for 360 degree management of an organization.
  • Event and Program Management - It's easy to create events and program series and sell tickets online through online forms.
  • Annual Fund Donations - It's simple to create donation forms and gift processing is easy and fast with batch inputs.
  • Point of sale is clean and simple.
  • Custom querying features can be cumbersome to build and don't always give you the results you expect.
  • Online payments cannot always be re-designated, which can be difficult with high level donors and board members make pledge payments through an online form and then they cannot be re-designated to their pledge.
  • Multiple donor or membership programs can be difficult to manage.
  • We've had some minor issues with donors in multiple membership programs receiving the incorrect communications which querying should have eliminated, but on the whole, it's no more or less than with any system.
If you can implement across all departments, and you are confident in the cleanliness of the data you are importing into the system, Altru is a good system for you. You'd benefit from having a strong, internal IT staff member to help with the process, and spending the time and money on web form design.