Satisfied Apple Pay user.
March 22, 2022

Satisfied Apple Pay user.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apple Pay

Apple Pay allows me to quickly and easily charge expenses when I am on the go and traveling for work. Rather than issue corporate credit cards to employers, I am able to use Apple Pay when traveling and can subsequently submit my expenses through Concur to get reimbursed. Apple Pay is a great product since I do not need to worry about carrying credit cards on my person; instead, I can use Apple Pay on my iPhone since I have my cell phone on me 99.99% of the time. Apple Pay is also great because I can quickly access the feature and see my previous transactions -- which is easier than trying to find a trail of paper receipts.

Pros

  • Apple Pay is extremely easy to access because you can access it whether you've unlocked your phone or locked it.
  • Apple Pay does a great job listing historic transactions.
  • Apple Pay easily allows users to add or remove different credit cards.

Cons

  • At times, my Apple Pay will pop up unintentionally. Perhaps there can be more safeguards around that.
  • Apple Pay is not super great if I need to make a return. For any return, I've found that paper receipts are superior.
  • Apple Pay sometimes requires very specific positioning when scanning the phone, which is frustrating.
  • Easily accessible.
  • Receipt tracking.
  • Easy to add or remove cards.
  • I cannot speak to company-level ROI.
I've used Concur Travel and Expense in the past and I very much liked that expenses were automatically inputted into the Concur reimbursement system. However, when I've used Concur for work, I had a corresponding credit card without Apple Pay -- so I used the credit card normally. With Apple Pay, I don't need to carry a credit card, for the most part, and I find it easier to travel with.

Do you think Apple Pay delivers good value for the price?

Yes

Are you happy with Apple Pay's feature set?

Yes

Did Apple Pay live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Apple Pay go as expected?

I wasn't involved with the implementation phase

Would you buy Apple Pay again?

Yes

Concur Travel and Expense, Microsoft 365 (formerly Office 365), Salesforce CMS
I find that Apple Pay is extremely well suited for traveling because these are instances where I am heavily burdened and don't want to rummage around for credit cards and my wallet. When I am traveling, I have easy access to my phone and, in the same way, I can show TSA my mobile boarding pass, I can also frequently pay for items using Apple Pay. Unfortunately, Apple Pay is not accepted everywhere, so there are times when I use Apple Pay predominantly but wish I could use it more.

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