Great product for any size business
Updated January 28, 2022

Great product for any size business

Jarrod Meyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apptio Targetprocess

We use this app for all internal project management and user support. This includes product development, IT operations, request fulfillment, and incident management.
  • Project management
  • Inter-entity relations
  • Custom views and reports
  • Servicedesk
  • improved team planning
  • improved work visibility
  • increased levels of cross-team transparency
Targetprocess helps with agile adoption in our company.
  • ApptioOne
We don't use multiple Apptio products at all so I cannot say what impact there is of using multiple Apptio products together as a suite solution
More flexible and powerful with custom views for any work in the system.

Do you think Apptio Targetprocess delivers good value for the price?


Are you happy with Apptio Targetprocess's feature set?


Did Apptio Targetprocess live up to sales and marketing promises?


Did implementation of Apptio Targetprocess go as expected?


Would you buy Apptio Targetprocess again?


Targetprocess is well suited to project management and IT operations

Using Apptio Targetprocess

30 - Product Development
Business Development
5 - IT support staff, Agile coaches, Business Analysts, Developers, and Engineers
  • Request fulfillment
  • Product Development
  • Planning
  • Helpdesk
  • Incident management
  • Roadmap planning
  • Technical operations
  • Cost tracking
  • Resource planning
Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.

Evaluating Apptio Targetprocess and Competitors

  • Product Features
  • Product Usability
We might start with an evaluation of the features we require and want before starting the selection process. When we started to use Targetprocess we chose it largely because it had all the bells and whistles and was flexible enough to cater for all the team wants.

Apptio Targetprocess Implementation

You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.
Change management was minimal
  • team adoption
  • executive buy-in
  • views setup

Using Apptio Targetprocess

The UI is intuitive and consistent. The complexity of the app means there is a steep learning curve though, but it is well worth putting in the effort to get the most out of the tool. We have some team members who are learning new ways of doing things after 1-2 years of working in Targetprocess.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • setting up new views or reports
  • updating multiple entities
  • timesheet!
  • plugins
  • mashups
  • process setup
Yes - The mobile app is good for keeping up to date when away from your desk, but has many limitations that prevent serious work or updates taking place, which means I often need to wait to do something until I get to my laptop. This can lead to delays and dropping the ball on some work items.

Apptio Targetprocess Support

Every question we had about implementation or system bugs has been answered promptly and professionally, with support staff usually going above and beyond what would be expected.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
When we needed to test some changes before enabling the Servicedesk function, the support team jumped on-board and provisioned an entirely separate staging environment for us in another account until the project was completed and we no longer needed it. Super helpful!

Apptio Targetprocess Reliability

We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!
Some minor outages are experienced, though these tend to pass within an hour usually and work can continue.
Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.