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You can't go wrong with Targetprocess!
February 16, 2022

You can't go wrong with Targetprocess!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apptio Targetprocess

We use Apptio Targetprocess for all of our agile teams as well as multiple teams who have seen the tool and have asked to track their work in it also. We use Apptio Targetprocess as our source of truth for all our IT work. All IT related initiatives or epics are kept and updated here for us to provide transparency to the IT leadership group about the current state, trials, and tribulations, etc. We have employees around the globe using the tool. Apptio Targetprocess helps provide transparency to the work around the globe and allows our global team members to work better together. Prior to implementing Apptio Targetprocess, we had worked in so many different places and applications. This tool has made a huge difference in allowing everyone to understand the work that is in progress and what still to be done; having one place to go to see everyone's work has made a big difference to our team members and stakeholders alike.
  • Extremely flexible: We are able to setup work for different groups in ways that work best for them.
  • Fantastic support group: They are extremely knowledgeable and helpful. I enjoy working with them.
  • Automation: Their automation capabilities have saved us a lot of time.
  • Customizing screens: We can go into code for the different entities, move fields around or hide them, add tabs or additional sections as needed to make for a streamlined user experience.
  • Reporting: Their reporting is flexible and phenomenal. There are so many different ways to pull data and the interface is easy to use.
  • Their user guide is well built and extremely helpful.
  • Permissions could be easier to manage. They work well but can take time to modify if you need to change someone's role across many projects.
  • We are no longer working in multiple tools to keep track of work for different teams.
  • Transparency has increased within, and across, our teams.
  • We can do better short term and long term planning and can put together roadmaps within the tool.
Apptio Targetprocess has been our solution for all of our agile teams. When they are launched, they move/create their work in the tool and are able to get working in an agile way more easily with a good way to visualize their work and functionality like burndowns and customizable reports and views to give them the information they need as they work. We have one group doing DevOps and have been able to tie their repositories into the tool and customize how the tool works for the team to automate some actions. We also have it tied into the org ticketing system (through automation rules) and pull in any tickets needed for teams doing support work. We have used it to push messages to Slack to notify teams of certain actions happening so they can act on them. Overall, it has made work more transparent and has allowed teams to collaborate more easily when they are all able to look at the same work items and have conversations around how best to complete it. Teams can also tag other teams to let them know they need assistance from them.
I don't use any of Apptio's other products.
Targetprocess was all around the better tool. They do not nickel-and-dime you and you don't have to deal with multiple products that do, or do not, integrate well together. Below are some of Targetprocess' biggest strengths:
  • Highly customizable; can fit the needs of almost any team
  • Robust reporting tool
  • Easy to use and administer
  • Provides all the functionality an agile org would be looking for
  • Support team and user guide are phenomenal.

Do you think Apptio Targetprocess delivers good value for the price?

Yes

Are you happy with Apptio Targetprocess's feature set?

Yes

Did Apptio Targetprocess live up to sales and marketing promises?

Yes

Did implementation of Apptio Targetprocess go as expected?

Yes

Would you buy Apptio Targetprocess again?

Yes

Overall, I think the tool could be utilized for most groups wanting to track their work. It provides functionality that can be customized to meet the needs of multiple groups within the same org. You do not need to be an agile group to use the tool. The only group that I could see having struggles using the tool are those running strict waterfall processes and expect all the same functionality offered by Microsoft Project.