Item: APS
Rating: 9
Author: Chandaline Penn

Overall Satisfaction with APS

Use Cases and Deployment Scope

APS is being used as our payroll/benefits/HR system. We use it to manage employees time daily with clocking in and out, benefits, accruals, etc. We used it during open enrollment. APS allows a single point for HR to get a glimpse of everything. It is what is used most with the HR department.

Pros and Cons

Pros

APS takes care of payroll taxes when I process payroll
APS allows one place to see everything going on with an employee

Cons

I have used some other systems that had more functionality, so it would be nice if a few more things were available, more frequent upgrades
The system times out too often and I have to enter my login information each time

Return on Investment

Because of everything being in one place to view, it saves time.
Taking care of my payroll taxes, prepping and paying, reduces headaches.

Support Rating

I had to learn APS on my own, and the support team held my hand. They are still there when I have an occasional question. Anytime I need support, I can call my rep or send an email and help is on the way, without failure. The support team is awesome

Key Insights

Do you think APS delivers good value for the price?

Yes

Are you happy with APS's feature set?

Yes

Did APS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of APS go as expected?

I wasn't involved with the implementation phase

Would you buy APS again?

Yes

Other Software Used

Talkdesk, OpenCart

Likelihood to Recommend

APS is best (to me) for the one stop look at HR information. I'm able to see time and attendance. I am able to complete the benefits process during open enrollment. I am able to see the accruals, rates, deductions etc, all in one place.
I would like to see APS remember my login information and not stay logged in longer on a daily basis.

APS Feature Ratings

Comments

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