Love is not a strong enough word!
Updated July 14, 2016
Love is not a strong enough word!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with APS
We are using the payroll function and the HR function. We are using it across the entire organization and APS OnLine has allowed us to own our data better. It has been a very useful tool for our operations, payroll, and administrative staff.
- The report function has become a critical tool in our daily life. APS Online has really created a user friendly system to run reports and create reports.
- Customer Service -- every connection with APS Online has been great! We use the chat feature, submitted tasks, and contacted our manager. They are quick at resolving our issues and are so warm.
- New Hire wizard -- makes hiring a breeze!
- I wish the employee search bar was always open at top so I didn't have to go into the employee consul to search for an employee.
- As much as I love the report manager, I wish the report builder would allow me to have access to ALL of my information to write a report. As it stands with the 5 main topics, I may have to run two reports to get the information that I need.
- ACA reporting is helpful but I wish the FTE report would downloadable as a CSV or Excel file.
- We are about to start offering benefits and APS OnLine has made the transition so much easier--I feel they understand my needs and have thought through how to help us be compliant.
- ADP
The boutique feeling and the great customer service are worth its weight in gold! APS OnLine is also financially a great decision. All around, a perfect way for our size of company to go. We haven't looked back since!
APS Payroll Feature Ratings
Using APS
7 - Operations, Payroll, Management, HR
3 - Analytical, Payroll
- Employee Data
- Legal Compliance
- Payroll
- Asset Management
- OSHA reports
- Benefits
- Time and Attendance
Evaluating APS and Competitors
Yes - A local payroll provider. They didn't have the capacity to get us where we needed--APS OnLine does.
- Price
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
- Analyst Reports
Customer Service
Nothing! We loved calling the current users and getting their perspective. It was an easy sell!
APS Implementation
- Vendor implemented
Change management was a big part of the implementation and was well-handled - Be patient. Things don't appear over night. APS OnLine was great at holding our hand the whole way through.
- Past pay information--it was cumbersome for the implementation team but they were rock stars getting it done!
APS Training
- Online training
- In-person training
- Self-taught
Yes! Very intuitive in its design.
Configuring APS
No - we have not done any customization to the interface
No - we have not done any custom code
APS Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - It isn't needed with APS Online -- they treat us like we are their most important customer.
We had an issue where some dates were showing up incorrectly and we contacted our manager and she had a whole team fixing the problem. It was remedied overnight!
Using APS
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The layout makes it very user friendly
- The reporting tiles were a huge plus for our ownership
- Submitting payroll is a dream
- Running past payroll information took a bit of time to learn how to do.
APS Reliability
Integrating APS
- None
NA
- File import/export
NA
Relationship with APS
Upgrading APS
- Time and attendance will be a great upgrade for us soon
- Time and attendance