Love is not a strong enough word!
Anonymous | TrustRadius Reviewer
Updated July 14, 2016

Love is not a strong enough word!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with APS

We are using the payroll function and the HR function. We are using it across the entire organization and APS OnLine has allowed us to own our data better. It has been a very useful tool for our operations, payroll, and administrative staff.
  • The report function has become a critical tool in our daily life. APS Online has really created a user friendly system to run reports and create reports.
  • Customer Service -- every connection with APS Online has been great! We use the chat feature, submitted tasks, and contacted our manager. They are quick at resolving our issues and are so warm.
  • New Hire wizard -- makes hiring a breeze!
  • I wish the employee search bar was always open at top so I didn't have to go into the employee consul to search for an employee.
  • As much as I love the report manager, I wish the report builder would allow me to have access to ALL of my information to write a report. As it stands with the 5 main topics, I may have to run two reports to get the information that I need.
  • ACA reporting is helpful but I wish the FTE report would downloadable as a CSV or Excel file.
  • We are about to start offering benefits and APS OnLine has made the transition so much easier--I feel they understand my needs and have thought through how to help us be compliant.
  • ADP
The boutique feeling and the great customer service are worth its weight in gold! APS OnLine is also financially a great decision. All around, a perfect way for our size of company to go. We haven't looked back since!
I would make sure to be very clear about what past history information you needed imported.

I have been thrilled with the Customer Service. I am giving the attention that gives me the confidence that I have a team behind me that wants me to succeed. I love the boutique feeling with APS. I feel like I've joined an exclusive club. We as an organization haven't looked back!

APS Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Tracking of all physical assets
Report builder
Pre-built reports
Ability to combine HR data with external data

Using APS

7 - Operations, Payroll, Management, HR
3 - Analytical, Payroll
  • Employee Data
  • Legal Compliance
  • Payroll
  • Asset Management
  • OSHA reports
  • Benefits
  • Time and Attendance
We are very pleased with the transition and the great customer service.

Evaluating APS and Competitors

Yes - A local payroll provider. They didn't have the capacity to get us where we needed--APS OnLine does.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Customer Service
Nothing! We loved calling the current users and getting their perspective. It was an easy sell!

APS Implementation

APS OnLine is quick and thorough. They won't let you down.
Change management was a big part of the implementation and was well-handled - Be patient. Things don't appear over night. APS OnLine was great at holding our hand the whole way through.
  • Past pay information--it was cumbersome for the implementation team but they were rock stars getting it done!

APS Training

  • Online training
  • In-person training
  • Self-taught
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
We had great webinars.
Yes! Very intuitive in its design.

Configuring APS

Like Goldilocks and Little bear's bed--it is just right.
No - we have not done any customization to the interface
No - we have not done any custom code

APS Support

We know that they are listening to our ideas and concerns, they respond quickly and give us helpful solutions.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - It isn't needed with APS Online -- they treat us like we are their most important customer.
We had an issue where some dates were showing up incorrectly and we contacted our manager and she had a whole team fixing the problem. It was remedied overnight!

Using APS

Very well streamlined, easy to understand, very intuitive.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The layout makes it very user friendly
  • The reporting tiles were a huge plus for our ownership
  • Submitting payroll is a dream
  • Running past payroll information took a bit of time to learn how to do.

APS Reliability

I've never had a problem with the system nor in finding the right information.
I haven't had any outages
Very quick

Relationship with APS

Gave us quick and realistic bid.
They had a team ready to get us started right away.

Upgrading APS

  • Time and attendance will be a great upgrade for us soon