Excited to Implement
Updated November 10, 2020

Excited to Implement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Arena

We are a start-up and needed a document repository compliant with the FDA regulations. We also wanted to implement an electronic quality management system that included training management. The entire organization will use Arena.
  • Lots of ways to configure the process to fit your business needs.
  • Implementation has been thorough.
  • The ability to get in touch with individual performing implementation has been great and easy.
  • Too many options making implementation longer than I had hoped.
  • The system is not intuitive for a user. I log in and cannot see exactly what I want to do and where I want to go. Other systems do this better.
  • It would be nice to have someone come onsite and train all users.
  • Should decrease time to market.
  • Will provide a more efficient alternative to paper.
  • Greater chance of being in compliance.
  • Price
  • Product Features
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
The ability to get our documents back if your company goes out of business. Also, the product feature of being Part 11 compliant.
We are still in the implementation phase but it is going well so far.
Trackwise, PSC Solutions, Master Control, Green Light Guru. Your sales person was incredibly helpful and not over intrusive in my search. He helped me understand the product and was able to meet our price requirements.
I think there are other software suppliers that have more suitable software for small companies like ours. There are too many configurations that I wasn't prepared to think about or even wanted to have to think about. Arena is well suited for a company that doesn't have a system in place.

Using Arena

Yes. Arena supports our regulatory efforts by helping us meet the requirements of US FDA 21 CFR 820 and ISO 13485:2016.
We have utilized the Arena platform the same way as we would in the office. We have some remote employees but 95% of the employees are back in the office. Arena was just as effective when we were remote.
We've added read-only users with training access so that we can document training inside the system. These users did not need full access as they were not uploading/approving documents. We also implemented Quality processes, for example, we implemented a non-conforming material process. The implementation went smoothly and is in operation.
Arena puts all the quality systems into one portal, making processes streamlined and available anywhere you have internet.
The customer success team has been great! They are highly responsive.

Evaluating Arena and Competitors

I would ask to see a demo from the ground up. The sales team will show you a pre-configured model and you have to remember you need to spend a lot of time getting your model configured in order to have the benefits the salesperson is showing you.