Item: Arena PLM and QMS
Rating: 9
Author: Sarah Gallion

Overall Satisfaction with Arena

Use Cases and Deployment Scope

My whole company uses Arena. We use it for creating all our part numbers, routing all ECO's and CO's, employee training with and without a quiz, supplier approval process, In-coming inspections, CAPA, Complaints and NCMRs.

Pros and Cons

Pros

Easy routing of ECO's along with e-mail notification.
Nice Dashboard to be able to make searching easier.
Easy part number creation.

Cons

I would like to see department name next to employee's name.
I would like to be able to add an attachment to a ECO review, like a e-mail.
When creating a Supplier I don't want to have to complete the whole supplier fields at one time.

Return on Investment

Great for gathering data for management reviews.
Great for Project data.

Arena Implementation

I wasn't involved with the implementation of Arena. My company started using Arena around 4 years ago and I have only been here a little over 1 year. There are things I would have done differently and plan on doing so in the future when I have time. It seems like everyone involved has been happy.

Key Insights

Do you think Arena PLM and QMS delivers good value for the price?

Not sure

Are you happy with Arena PLM and QMS's feature set?

Yes

Did Arena PLM and QMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Arena PLM and QMS go as expected?

I wasn't involved with the implementation phase

Would you buy Arena PLM and QMS again?

Yes

Support Rating

I do enjoy Arena and it's easy to use. It is more difficult for some users that don't use it as often and I tell them it's either use it or lose it. it's something that has to be used at least weekly to stay in tune with everything. I do think the yearly pricing is a bit costly.

Usability

The application is overall easy to use for the users that use it all the time. The other employees that hardly use it do have more difficulty and I just work with them on whatever help they may need.

Alternatives Considered

None of the other systems I've used show up in the listing. I didn't select Arena, it was chosen before I because an employee at Pulse.

Likelihood to Recommend

I think Arena is a great tool for any quality system. I like how there are several video's that help when you get stuck in a area that you need to figure out. Customer Service is really quick to respond to all questions and is there to help, that is a big help for us.

I don't understand how a training license isn't added when other licenses are purchased.

Comments

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Alaine Portnoy
(Vendor Representative) commented 4 years ago
Sarah, Thank you for your detailed review. We appreciate your feedback and are happy to hear you and your company are so happy with Arena!

Arena Review in 2020