Arena - a great resource for document control and quality processes
Updated November 10, 2020

Arena - a great resource for document control and quality processes

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Arena

My company uses Arena for document control and for managing quality processes. This includes employee training, change control, NCMR, CAPA, etc. Arena is Part 11 compliant for electronic signatures which allows us to streamline approval processes and cut down time for releasing documents. Our entire organization uses Arena, although some functions utilize it more than others.
  • Arena does a great job with creating a Bill of Materials and makes it really easy to access that information. It can be presented in many different ways to highlight critical information.
  • Arena makes it easy for users to see outstanding action items and to see the progress of a change order or quality process.
  • Arena provides a good user interface for training.
  • Arena lacks the capability to edit documents within its interface and requires users to upload new versions of documents when changes are made. This makes it a bit more challenging to collect and implement reviewer feedback
  • Arena's requirement tracking world does not have the proper functionality we need and was not useful for us.
  • Arena has improved traceability of quality processes and change control signoff status to allow us to better track these processes and improve their timelines.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
I did not make the purchasing decision for Arena but I think we were swayed because of previous experience with the product and product features.
I was only peripherally involved with the implementation process but it seemed like Arena provided assistance when needed to set up the system and help with troubleshooting.

Do you think Arena PLM and QMS delivers good value for the price?


Are you happy with Arena PLM and QMS's feature set?


Did Arena PLM and QMS live up to sales and marketing promises?


Did implementation of Arena PLM and QMS go as expected?


Would you buy Arena PLM and QMS again?


There are a lot of support avenues for Arena including online videos and support pages. We also have access to individuals who can answer specific technical questions.
Arena has improved their UI over the years that I've used it to make it more user friendly. Additionally, there is a lot of redundancy within Arena (multiple ways to achieve the same end), which makes it easier to learn.
Our company used Microsoft SharePoint along with a paper-based system for document control and quality processes before we implemented Arena. This system often had failings with incorrect versions of documents being used, printed out papers with signatures getting misplaced, and files getting lost. It was very difficult to track the status of these documents and processes within Sharepoint.

We evaluated Omnify as another option to use instead of Arena. I believe the functionalities are similar but more people at the company had experience with Arena than Omnify. We also evaluated Veeva since we use that for our clinical trials but the pricing and functionality was not the right match for us.
Arena is well suited for document control and quality system processes. It allows for really great traceability of documents and parts and can create easy to read Bill of Materials with important details. The change control process is well defined and has good built in options to notify users when they need to approve a document. Additionally, the quality world allows for easy tracking of the progress of a quality process. Arena also allows linking of items to changes and quality processes so that users always know which file is the most up to date and what issues are associated with any given part.

Using Arena

Arena hosts our Design History File (DHF), which is a critical part of our FDA submission. Arena allows us to store all of the documents in a clear and organized manner, which makes retrieval easy.
Arena has been instrumental in allowing our company to continue functioning at a high level while working form home. If we did not have the ability to approve documentation through Arena, it would have been much more difficult to progress the projects.
Arena has been rolled out to more users since the initial implementation.
Arena is a user friendly electronic document control system that improves productivity and traceability.
The Arena customer success team has been responsive and helpful.