Item: Arena.im
Rating: 9
Author: Verified User

Overall Satisfaction with Arena.im

Use Cases and Deployment Scope

Our platform provides on-demand virtual events that have a live videocast component as well as chat functionality. We've used Arena to provide the chat functionality aspect since it gives shows participants more control over who they engage with and how they engage with them. It's been used by tens of thousands of individuals across many shows, and participants have been quite happy with it.

Pros and Cons

Pros

Easy to set up
Easy to use
Cost efficient

Cons

User Interface
Additional functionality for management
Set up process for use cases where many chat rooms are required

Most Important Features

Price
Ease of implementation

Return on Investment

Allowed us to fulfill customer requirements
Saves us from developing it ourselves (build vs buy)

Alternatives Considered

We've only compared Arena against building our own functionality for internal use. We decided that the cost of developing the service, maintaining the server capacity, and maintaining the code was outweighed by the ease of use of Arena's platform. It's difficult to keep server connections going for so many users and Arena does a good job of that.

Key Insights

Do you think Arena.im delivers good value for the price?

Yes

Are you happy with Arena.im's feature set?

Yes

Did Arena.im live up to sales and marketing promises?

Yes

Did implementation of Arena.im go as expected?

Yes

Would you buy Arena.im again?

Yes

Other Software Used

Zoom, BlueJeans Events, BlueJeans Meetings

Likelihood to Recommend

It's well suited for environments where you have chat participants quickly dropping in and out of chat rooms for quick conversations. We use it in a virtual event environment where this is often the case. It's also good for an environment where each chat room has its own moderators who can control the individual rooms. It can also be easily embedded into sites and doesn't require development experience.

Comments

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A Good Affordable Chat Solution

Software Version