A Strong Chat Solution
May 13, 2022

A Strong Chat Solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Arena.im

We use it in combination with our event management platform to provide attendees with a way to message each other during virtual shows. We embed it in pages on our sites and then direct attendees to engage with other attendees via Arena for ease of setup. Thousands of individuals have used it over the years.
  • Easy to implement
  • Cost effective
  • Strong build vs buy proposition
  • Support can be a little lacking
  • More user-friendly moderation tools
  • Different pricing structures besides number of views
  • Ease of implementation
  • Ease of use
  • Ability to scale
  • Reduced our need to build our own solution
  • Spend less time setting chat up
  • Takes product maintenance out of our hands
We did not evaluate any other products as Arena.im fit our needs from the start.

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It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.