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Arena.im

Arena.im

Overview

What is Arena.im?

Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users…

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Recent Reviews

TrustRadius Insights

Arena is a versatile platform that offers a range of use cases tailored to the needs of its users. With features such as webinar hosting …
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Pricing

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Professional

$99

Cloud
per month 25,000 page views/month

Business

$249

Cloud
per month 100,000 page views/month

Enterprise

Custom

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://arena.im/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Details

Arena.im Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Arena is a versatile platform that offers a range of use cases tailored to the needs of its users. With features such as webinar hosting and live chat functionality, Arena facilitates engaging interactions between hosts and viewers. Users appreciate the ability to utilize the chat feature during webinars and events, allowing for real-time interaction and networking opportunities. Additionally, the platform's moderation capabilities and ease of implementation make it an appealing solution for managing chatrooms.

Beyond webinars, Arena proves valuable in enhancing websites and blogs through its content curation capabilities. By pulling and updating content from various sources, Arena's widgets help boost SEO scores, ensuring that websites remain fresh and relevant. This saves both time and costs compared to developing a customized solution. Users have found this feature particularly useful in adding curated content to their online platforms on a daily basis.

Furthermore, Arena's live chatbot feature enhances first contact experiences by instantly connecting with new website users. This not only improves user retention but also provides an effective engagement tool for clients. In addition, Arena facilitates audience interaction and organization, resulting in a more pleasant and engaging chat experience for all participants.

While users generally find value in Arena's features, there are some who have found the platform less intuitive when teaching others how to use it effectively. Despite this minor drawback, thousands of individuals across various shows have chosen Arena as their preferred platform due to its ability to enable viewer engagement during live broadcasts and its positive feedback from participants.

In summary, Arena offers a range of use cases that cater to different needs. From hosting webinars and facilitating real-time interactions to improving SEO scores through content curation, Arena helps users engage with their audience effectively while saving time and costs compared to developing custom solutions.

Useful for hosting online platforms: Several users have found Arena.im's chat software to be highly useful for hosting online platforms for events. They appreciate the easy setup and implementation across multiple sites, allowing them to seamlessly host webinars and communicate with viewers.

Prompt support provided: Many reviewers have praised the prompt support provided by Arena.im. Users value the assistance they receive when encountering any issues, highlighting the platform's commitment to customer satisfaction.

Easy-to-use interface with customization options: The easy-to-use interface of Arena.im has been a standout feature for several users. They appreciate the simplicity of navigating through the platform while also having customization options available to tailor their experience according to their specific needs.

Cons:

  • Limited customization options: Several users have expressed dissatisfaction with the limited customization options available in Arena. They feel that there should be more flexibility to customize the chat widget and other elements of the platform. While some believe that the development team will add new features for customization in the future, others wish for more immediate options.
  • Confusing user interface: Navigating the platform has been a challenge for some users who find the user interface and routes to be confusing at times. These users have mentioned that it can be difficult for average users to understand how to navigate through Arena effectively. Improving the clarity and intuitiveness of the user interface could enhance user experience.
  • Lack of lower-priced subscription: Some reviewers have pointed out that Arena's pricing structure may not cater well to smaller blogs or websites with limited budgets. The 1000 impressions limit on the entry-level package and the subsequent price jump to paid subscriptions can deter small websites from getting started with Arena. Offering a lower-priced subscription option might make it more accessible for smaller businesses or individuals looking to use Arena's services.

Reviews

(1-3 of 3)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it in combination with our event management platform to provide attendees with a way to message each other during virtual shows. We embed it in pages on our sites and then direct attendees to engage with other attendees via Arena for ease of setup. Thousands of individuals have used it over the years.
  • Easy to implement
  • Cost effective
  • Strong build vs buy proposition
  • Support can be a little lacking
  • More user-friendly moderation tools
  • Different pricing structures besides number of views
It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.
  • Ease of implementation
  • Ease of use
  • Ability to scale
  • Reduced our need to build our own solution
  • Spend less time setting chat up
  • Takes product maintenance out of our hands
We did not evaluate any other products as Arena.im fit our needs from the start.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our platform provides on-demand virtual events that have a live videocast component as well as chat functionality. We've used Arena to provide the chat functionality aspect since it gives shows participants more control over who they engage with and how they engage with them. It's been used by tens of thousands of individuals across many shows, and participants have been quite happy with it.
  • Easy to set up
  • Easy to use
  • Cost efficient
  • User Interface
  • Additional functionality for management
  • Set up process for use cases where many chat rooms are required
It's well suited for environments where you have chat participants quickly dropping in and out of chat rooms for quick conversations. We use it in a virtual event environment where this is often the case. It's also good for an environment where each chat room has its own moderators who can control the individual rooms. It can also be easily embedded into sites and doesn't require development experience.
  • Price
  • Ease of implementation
  • Allowed us to fulfill customer requirements
  • Saves us from developing it ourselves (build vs buy)
We've only compared Arena against building our own functionality for internal use. We decided that the cost of developing the service, maintaining the server capacity, and maintaining the code was outweighed by the ease of use of Arena's platform. It's difficult to keep server connections going for so many users and Arena does a good job of that.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Arena.im to add additional, curated content to our websites and blogs. The content wall allows us to source articles from various websites across the web, and select relevant content that shows up in the Arena.im feeds on our sites. This is a huge bonus for boosting our SEO on an active daily basis.
  • Automatically posts relevant content to our websites.
  • Assists in boosting our SEO scores.
  • Provides excellent support when required.
  • Offers a clean and simple admin user interface.
  • Offer a lower-priced subscription for smaller blogs and websites.
  • Provide a clearer way to see how many impressions have been used on the account so far.
If you are looking to increase user engagement on your website, or add more dynamic content to your blog, then Arena.im is perfectly suited to fulfill those requirements. The Content Wall for example pulls in articles from various sources that you can specify from across the web, including Facebook, Twitter, Youtube, Websites, and more. The auto-update feature keeps your content fresh, based on keywords and other criteria that you specify. Essentially you can "set it and forget it". If you require more user engagement, the fully customisable Live Chat widget is a must-use!
  • Content Wall.
  • Conversion Cards.
  • Analytics.
  • Keeps our website dynamic.
  • Boosts our SEO.
  • Saves us time.
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