It has its pros and cons.
March 08, 2018

It has its pros and cons.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

Most Ascentis HR support is very fast at responding to my inquiries, however they don't always provide me with the answer/result that I want.

Also, while still in the implementation phase, we have a main contact person who helps streamline many of our concerns.
Currently, we only use Ascentis HR within our HR department. We have opened up the self-service portal to allow employees to make benefit selections for open enrollment as well as make changes to their personal information.

In the future, we will allow all managers access to the systems to conduct performance reviews and learning management. We also plan on implementing the Ascentis HR recruiting module and embed the candidate portal in our organization's career page. We will give access to this section of Ascentis to specific hiring managers who will need to screen and interview individuals who apply for jobs at our organization.

Overall, once we've completed implementing all parts of Ascentis HR, we hope that it will greatly reduce the amount general HR Administration for our team to allow us to focus on more project-based work.

Pros

  • I like the amount of customization that can be created within the HCM. Being able to create custom tabs for extra information specific to our organization helps us stay organized.
  • Although we haven't finished implementing yet, I like how the ATS/recruiting module will seamlessly transfer newly hired employee's information into the HCM.
  • I like the quick and timely responses from the Ascentis support teams. They are much more helpful than our previous provider.

Cons

  • I don't like having multiple log-ins and passwords for Ascentis HR.
  • The Remote Desktop has shown to be problematic for my colleagues using an Apple computer rather than a Windows PC.
  • The recruiting modules lack the customization we would like, limiting us to develop a candidate experience that is not ideal.
  • We are still implementing Ascentis HR and I can't comment on this question yet.
  • So far the implementation process has taken a lot of time and effort, but we hope to see less workload in the future.
Ascentis, like all HRIS, has pros and cons. For those looking for an HCM with lots of customization opportunity and great client support, Ascentis is a great option. On the other hand, until Ascentis changes to a web-based design over the current remote desktop version, those with Apple computers will experience some technical issues. Lastly, we have yet to fully integrate and use their ATS/recruitment module, but so far we feel the software features don't meet our expectations.

As an organization with only one location and a fairly small number of open positions at any given time, we do not like the candidate portal and the use of the "search" function. We would prefer to have more customization in this area.

Ascentis (discontinued) Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
Not Rated
Support for external payroll vendors
7
Benefit plan administration
6
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
5
Update personal information
8
View job history
1
View company policy documentation
9
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
Not Rated
Multiple review frequency
5
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
5
Line-of sight-visibility
Not Rated
Performance tracking
5
Job Requisition Management
6
Company Website Posting
1
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
5
Applicant Tracking
7
Notifications and Alerts
6

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