All-In-One HRIS with Exceptional Support

Upon arriving at my organization over a year ago we did not have any real HRIS. We used Access as our employee database and we certainly weren't maximizing its potential. We used Tracksmart for tracking attendance and PTO, Benefitmall for processing payroll and ACA, another system/third party for benefits management, and an outdated performance improvement system that was no longer supported.

With Ascentis I've been able to introduce my organization to a one-stop shop. Along with being able to manage all of the previously mentioned tasks in one system, I have the privilege of creating a newsletter sort of platform on our employee self-service portal that's much like a internal Intranet, but with so much color and pizazz. This feature has proven to be a HIT!! It has allowed for a decrease in emails from HR and paper posters and more transparency as I'm able to share with the staff the documents that are in their file.

They have the ability to start the process of making changes from their desk instead of coming to the HR Dept.; of course HR still approves the changes, because they upload the supporting documentation as well. The fact that Ascentis required so much hands-on from me, at first, was frustrating, but now I appreciate it all the more. I know my system, the data that's in it, and it was all customized by me. I can only hope that everyone at Ascentis is as great as the team members I've had the privilege of working with: Jeff Hansen, Tina Byrnes, and although he's with Novatime, David Chang is one of a kind!!!!

While building my database and parameters for the benefits module, Tina Byrnes' quick response and "always available" attitude won me over. I was sold on Ascentis and really didn't think anyone could top Tina. Unfortunately, Tina was only my support during the building phase.

Now that I'm working on the timekeeper module with Novatime Rep David Chang, I'm constantly blown away by his support. He always has a fix, never makes me feel as though my constant forgetfulness or system changes are a problem. He sincerely makes me feel as though I'm his only client and I know that can't be true. If I ask for something, he makes sure I get it, and if by chance my weird request isn't currently a system function, he offers a workable alternative. If the system were to crash, David's politeness and approach would make feel okay about it. In terms of support and customer service, my experience with Ascentis has been above anything I could have expected.